Sales support

[renoknives]

I am a small dealer/maker. I sell at local gun shows and buy knives through distribution.Recently a good customer requested a Spyderco brochure/catalog.I called my distributer and was told to contact the mfr. direct. I emailed my request to Spyderco and was told to ask the distributer ( although in my email stated that I already had) Subsequent messages have not been answered by Spyderco. Is this an unreasonable request? I can't help but feel slighted by the company and my enthusiasm for the product is fading. Am I less of a customer because I buy from distribution (I have bought Spyderco knives at retail in the past) I have always displayed and sold Spyderco knives and have never had a negative word for the products and service provided.All I want is a few catalogs to give to qualified knife buyers who request them. Is'nt this the reason they were printed?

 

[Sal Glesser]

Renoknives - Dealer catalogs are different than ELU brochures (PDRs). We do not normally provide ELUs with dealer catalogs. Our distributors have them available for their dealers.

PDRs were just printed last week and are just going out now to dealers. I don't know what the program for distribut5ion of these will be. You can always contct Spyderco and get a PDR or two as an ELU. Or your customers can do the same.

If you are not one of our regular dealers or in our databank, it would be more efficient for you to get larger amounts from your distributor.

hope that helps.

sal