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Salt H1 rusting and Customer Support

P

purcellj

Joined
Jul 24, 2010
Messages
80
My wife and I dive. In each our our BCD pockets we keep a Salt H1. After every trip (saltwater), the pockets are dumped and everything is rinsed individually with soap/water then rinsed in fresh then air dried. One of the H1s is tough to open and the pivot is bleeding rust.

I've submitted a few warranty requests online. No response after almost 2 weeks. I called CS on Friday at noon and left a voicemail. Nothing.

Is customer service responding to messages? My experience is no. Others?
 
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