Second petes arrived

JEFFREY

JEFFREY

Joined
May 27, 2001
Messages
333
At the risk of ticking all the buck fans off I got my stag handled custom from Petes yesterday. I sent it back today.I AM NOT A PICKY sort of guy.BUT where the stag slab meets the spine,one side is 1/6
of and inch and the other is 5/16 whats up? I showed it to several people asking " Do you see anything wrong with this knife?" all responded the handle is screwed up. I know! Just send it back and they will take care of it, they stand behind their product 100%. Well my response to that is SO WHAT!
Why didn't they do it RIGHT THE FIRST TIME!
ANYBODY that would of opened and "tried" to close the first knife would of realized it wasn't even close to ok. The second knife only required looking at the bloody thing to see it wouldn't be acceptable to a customer.
I'm just blowing off steam here. I'm out $30bucks shipping and they don't even offer a " Hey sorry we
don't know how this one slipped through the cracks
here is a nylon sheath for the trouble, or whatever. Man I am way over this whole Petes Custom thing. my next buck( if there is one will be off the rack.:barf:
 
Jeffrey,
Hope you sent it to my attention? I will have it fixed and re-imburse your shipping.
This should not have happened, sorry it did.
 
Jeffrey,
I had Wilde Bill Codey change the inlays on your knife. It is ready to ship. I want to get it into the mail so the issue of shipping will be handled under separate cover.
 
Thanks Joe! Thank you very much. It wasn't actually about the money,I make more then I need.It is however disappointing to have to return a knife,especially if you like it and I liked both of them. I feel a bit silly about the ranting.I apologize. I was upset. I also thank you for your
time and effort. On a personel level it is greatly appreciated.
Take care.
 
Jeffrey,
I do believe the knife is on its way back to you and Pete just informed me that he credited your account the shipping. I did, however, just notice your C.O.A. card from your first knife on my desk. I will have it sent to you right away. I spent a half hour with Dana, who is now the lead person in the shop, discussing Pete's knives. She could not apologize enough for the knives that had to be sent back. She is an extremely conscientious person and takes a lot of ride in her work so this really bothered her. We then took a look at stag inlays that were being paired up. They looked about as good as you could expect from horn. None like the one you saw on your knife.
I really think we have worked out the kinks of adding a new person. Dana will be personally inspecting each knife before it goes out.

I hope this sets you at ease some.

Take care,
 
This serves to illusrate a point: Certain tolerances in any manufacturing busness are expected to be wider for general production. However, it isn't unreasonable to expect much tighter tolerances for "one off" items at premium prices.

I'm certainly glad to see BKI so responsive to an obvious problem. This certainly isn't true about another company that we all know, that somehow just can't quite get a handle on their QC problems.
Dan
 
Joe,
Since your parking spot is the prize in another thread, why don't you just give him your truck as compensation?;)
Rob
 
Give him my truck? Are you crazzy? I may as well get rid of all my guns, knives, decoys, calls, and fishing poles. I'll take a vasectomy while your at it, a man just isn't a man without his truck! :rolleyes:
Ok, step away from the coffee...
 
I got the stag (petes) in the mail today. simply OUTSTANDING! It is flawless, both in form and function. I thank all involved. Joe,Wilde Bill and Dana. I am now a member of the Buck customer service fan club.
 
Joe Houser's 3-sentence reply but to me it says a lot more.

1. Hope you sent it to my attention?
A suggestion not a counter-attack.

2. I will have it fixed and re-imburse your shipping.
Positive action on knife problem without skirting around the issue plus reimburse customer of shipping expenses.

3. This should not have happened, sorry it did.
Defense of company combined with apology to customer. This is not an empty statement because it is not every other day or every month that I read complaints of this nature against Buck knife. I believe Joe when he said "this should not have happened".

Once again proof of good knife company who takes pride of its quality control and with very good customer service.

I have 2 proofs of how Buck seriously take quality control, my Buck 110FG and 112FG.

- verge -
 
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