Send in for warranty work?

EurAzn12

EurAzn12

Joined
Oct 9, 2016
Messages
405
So I've been sitting on my KW Exclusive s90v/cf/ti Millie unsure if I'd keep it. Well I decided heck yes i do and pulled it out. Noticed it was very very snug and had to be pulled open. Blade centering very off and the lower edge of the choil rubs against the liner on the cf side. Little disappointing for a near $300 knife... I tried all the videos and googlefu to align the blade and fix it to no avail. I'm at the point of either sticking it in the safe or sending it in... what say you?

You can see how close the blade is to one side of the liner.
 
Send it in.

No reason to sit on it if it upsets you.

I know it would bother the heck out of me. No way I could own a knife with a leaning blade.
 
EurAzn12 said:
Si

Silly question, to spyderco directly or knifeworks?
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Depends how long you have had it? Are we talking a few days, weeks? I have sent blades back to Knifeworks before and they are very good customer service. But if you had the knife for a while (you said you have been "sitting on it") it would not be fair to send in a knife you had in your possession for a while back to a dealer if you were unhappy with it.
 
colubrid said:
Depends how long you have had it? Are we talking a few days, weeks? I have sent blades back to Knifeworks before and they are very good customer service. But if you had the knife for a while (you said you have been "sitting on it") it would not be fair to send in a knife you had in your possession for a while back to a dealer if you were unhappy with it.
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I ordered it the day the exclusive dropped, so the 5th? Not terribly long. But I understand the point
 
I would contact KnifeWorks on Tuesday. You're still within the 30 days of purchase for a replacement after you return the defective. However, it'll depend on what you did to the knife. Anyway, here's KnifeWorks' return policy verbatim:

Q: What is the return policy at Knifeworks.com?

A: We can only accept returns of brand new, unused merchandise that include all the original packaging and an invoice. Unfortunately, we cannot accept used merchandise or returns that are incomplete because we are a new product retailer only. Our refund schedule below starts on the day the customer receives his or her merchandise:

Conditions of Returns
In the event you are unhappy with an item you ordered please call us within 7 days of delivery to receive a return authorization number and return shipping instructions. Returns must be received with 10 days from the time you call for you RA number. RA number's will not be issued by email. This number must be clearly labeled on the outside of the box or your package will be refused. The following terms and conditions apply:

1) All items must be factory new, unused, and in their original box with all factory paperwork included.
2) All shipping is non-refundable, and we do not pay return shipping.
3) Do not ship items back in a padded envelope as the box may be easily crushed or damaged.
4) We ask that you keep a record of the return tracking number.
5) Include a copy of the original invoice along with a note detailing the reason for the return.
6.) PLEASE DO NOT WRITE ON THE PRODUCT BOXES OR PUT TAPE ON THEM,
this causes damage to the box and once this happens we can not accept them back for a refund or exchange.

All engraved items can not be returned
Items that come with FREE shipping that are returned will be Refunded the Amount of the product less $5.95 shipping.
Items that are returned incomplete will not be refunded, until we receive everything back.
Items returned for a refund must be in new and resale-able condition. Additionally all original packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount.

If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send your knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge.

If we ship you the wrong item, we will make it right and cover any additional shipping expenses you incur.


Abuse of the return policy. Returns are a costly service for us to provide, but we do gladly to meet the needs of our customers. If you abuse the return policy, as determined by the owner of Knifeworks.com, you will be assessed a 25% re-stocking fee. An example of abusing the return policy might be the habitual return of items.​
 
Unless you were using incantations and spells in attempt to align the blade, I think your only option is to return it to Spyderco. (If you adjusted screws, it is no longer new...and KW won't accept the return.)
 
EurAzn12 said:
Yeah it looks like I'll be sending it in direct to spyderco
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Spyderco will take care of you I'm sure. Excellent CS.

But since you're still within the 30 day timeframe , returning/exchanging it to KW would be quicker. I don't think that just adjusting the screws in order to straighten the blade centering would cause KW to reject the return.

I would first call KW Tuesday morning. And if they can't help you then I'd go the Spyderco CS route.
 
I agree with pretty much everything Wolverine has said. Knife works would be much quicker than Spyderco, as they'd likely inspect yours and send out a new one almost immediately after your knife showed up.

If you send it to Spyderco I would bet it'd take them at least 2 weeks to get it back to you. 2 weeks is actually really quick for warranty work for knifes, but it's still 2 weeks, haha
 
If you messed or turned the screws Knifeworks can't accept the return . Believe me they have a way of knowing.

If I was you I would just send it into Spyderco. The returns is quick compared to other manufacturers and time will pass either way. I am sure you will be happy when you get the knife back from them
 
I made a thread on how to fix this exact problem. Just google "how to fix blade centering on CQI military.

There's a detailed video showing step by step instructions. It fixes every issue you have, if you so choose to fix it yourself. :)
 
I'd call KW on Tuesday. Ask to talk to Roger, the owner, not the person who answers the phone.

I've talked to Roger a few times, he's a great guy.

Roger told me the last time I talked to him that he doesn't even carry a knife when he's working.
 
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