Sending a BM in for service

STM

STM

Joined
May 27, 2006
Messages
205
How do you guys send a BM in for service? I have only tried once several years ago and they never received it. I sent it Priority Mail and washed my pants with the receipt and tracking # in my pocket, my fault, 30 days later I called the company and “nope we never got it sorry”.

Needless to say, I’m a bit apprehensive about sending in another.

Thanks,

Scott
 
https://www.benchmade.com/warranty-service

Barring freak USPS incidents, all your questions should be answered with the above link. I've only sent one knife to BM -- I filled out an online form, mailed it cheap, got a couple emails from them during the process, and it came back to me a couple weeks later. No drama.
 
Yup. Agreed. Their turnaround is currently only 2 weeks.
I just received a couple of folders back on Tuesday.
 
I just send USPS First class in a padded envelop because it's cheap. It may be worth it for you to buy insurance for the piece of mind. Of course, if you lose the receipt, insurance probably doesn't help.

My biggest recommendation is this: If you have a nice edge on your knife and you don't want it sharpened, make sure to wrap the blade in painters/masking tape and write "DO NOT SHARPEN" on it. Writing that on the service form and putting a sticky not on the blade wasn't enough to prevent them from sharpening one of my knives. I would do this with any company, though. I've even heard of CRK sharpening when customers specifically asked them not to on the service form.
 
Done it twice, sent it once and got it about 3 weeks later. Dropped it off in person once, got it two weeks later. (I live 2,500 miles away).
 
USPS Priority mail & box, insured, with tracking #, which I keep and check every day or so to see where the knife is. It's also packaged like it's fine crystal... nothing moves, nothing rattles. Not to jinx anything, but they're batting a thousand for me for the 14 years that I've been shipping knives out from my collection.
 
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