Sending it back in?

K

KershawLover

Joined
Dec 27, 2007
Messages
89
I'm sure that you all know that I am a huge Kershaw fan just by my name. What I was wondering was, I read a while back on here that you could send your Kershaw knife/knives back in to get kind of like a spa day. Do they actually do this?

If they do this, and I were to send in my Leek, what exactly would they do? The only reason why I'm asking is because my Leek needs some TLC, and at this point in time, I don't think that I should do it just for the fact that I might mess something up...:o

So if anyone has information on this please lemme know :P
 
I know Kershaw offers free sharpening for life, but as for a tear down, clean up and reassemble, I'd shoot them an email first. Ya might want to wait until aftrer the Warehouse sale this weekend...I'll bet that place is a mad house right now!

Knowing the quality of their CS, it wouldn't surprise me if they did it for you for free. :thumbup:
 
To expand on what SPX said, their customer service is so good that you might actually have to include a note if you DON'T want them to replace it (just clean it up instead). I have sent a couple of knives in for little stuff and they almost always send back a new one. They are the best in the business, no question.
 
I just sent in my Mini-cyclone since it's torsion spring or something broke and didn't feel comfortable fixing it myself. I also asked for them to sharpen it and even clean and lube the inside if it was possible. I'll let you know if they did so when I get it back.
 
lazerboy2000 said:
I just sent in my Mini-cyclone since it's torsion spring or something broke and didn't feel comfortable fixing it myself. I also asked for them to sharpen it and even clean and lube the inside if it was possible. I'll let you know if they did so when I get it back.
Click to expand...

Alright dude that sounds good, if you want you can pm me instead of keeping bumping this thread :l
 
Just called kershaw today about my MUDD that I sent in 10 Days ago... They said it was shipped friday of last week.. Which means I should have it tommorow.. day 11... That pretty darn fast if you ask me...
 
That means they received it, did their magic, and shipped it back out in 24-72 hours. That's pretty stellar.
 
Alright I got the knife today and am pretty damn impressed. At first glance I thought it was an entirely new knife, until I saw some scratches on the side from the clip. The inside had been completely cleaned out and looked great. I even think they oiled the pivot since it's very smooth to open/close. They also fixed the torsion spring so it fires super-hard once again. Finally they resharpened it with a beautiful, even grind.

Thanks a lot Kershaw, your customer service is truly outta this world!!
 
7 days since the factory sent my knife back... Damn USPS.. maybe tommorow.. I need my Mudd ...;):D
 
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