Sending knives back for service...

silenthunterstudios

Slipjoint Addict
Joined
Feb 2, 2005
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I sent in a few knives today, for repairs and various cosmetic work.

Two of these knives were my Case Tribal Spear with ebony covers, and an older delrin slimline trapper. The trapper had a blade that was sitting lower than the springs on the knife when open, and I want to know if they can make the blade flush with the frame when open. Removing the kick? I really should become more familiar with these terms :foot:. Second, was my Tribal spear. The ebony shrank on the right side. I am hoping that Case will replace the right side on the knife, not just squirt some liquid cement or gorilla glue in the crack. It does have sentimental value, it's my first Case Bose. A really great resource is Case's repair order form http://www.wrcase.com/support/faq/RepairForm.pdf. Something I would like to have addressed, if they resharpen the knife, I would like the craftsmen that put the original edges on the Bose annual line, to put the edge on this one.

Another two of these knives are my Northfield 23's. One two blade trapper, and one single blade slipjoint. Both are bear traps, and you can see the gleam in the blades, they want to eat my fingers! I am getting the tension brought down a little bit. I asked them to bring the tension down to that of the 15 pattern barlows/boys knives, that might be a little too comfortable for these beatiful brutes. This single blade 23 has to be one of the best looking knives I've owned.

Last but not least is my Schatt and Morgan Heritage two blade jack. Great knife, but the spring heat treat has been off, and when in the half stop open position, the spring on the main blade looks like it is hiding. This seems to have been a big problem for this series, and I certainly hope it is brought back down the road, with better made knives.

Now, in all honesty, I have more knives than any one person needs. I have a multitude of slipjoints and bushcraft knives. Three Chris Reeves too! I have not carried any of the knives sent in for repair for more than a day here, a day there, if that. The only two I would be sad to see disappear off the face of the Earth are the 23 single, and the Tribal Spear.

Yet, with all of these knives, and not having developed a link with any, and HAVING SENT THEM TO THEIR RESPECTIVE REPAIR DEPARTMENTS THIS MORNING, I cannot wait until they come back. I have full faith in each company and their repair department. All warranty work should take about a month, two months tops. No problem. I've been this way about warranty work in the past.

I want to see pictures of your similar knives. Case single blade slimline trappers from about the 70's; Case Tribal Spears with ebony; Schatt and Morgan spear point two blade jacks from the Heritage 2011 series and last but not least, GEC/Tidioute/Northfield 23's.
 
Thanks for putting that CASE repair order form link, very useful and will clarify repair details.

Been brooding about sending in my Collab Norfolk for ages, but I just don't think they can fix an out of production model, it has so many 'issues' that really a rebuild is in order, but I don't think they would. Also being overseas that's another worry. However, CASE did once replace a knife for me which really impressed me, but it was of course a far less expensive pattern & currently in production.. I have a Queen Heritage Woodlander that I like very much but the snap on it is really hardly there, so I'd be interested to see if Queen can fix up your Heritage knife. It's a shame because the Heritage series on paper are exciting, they look really something but the quality of build/execution is just not there. Certainly they are no where near as good as the D2 range of knives.

I hope your knives return swiftly and satisfyingly.
 
Thanks for putting that CASE repair order form link, very useful and will clarify repair details.

No problem, hope it is useful to anyone that needs it.

I have a Queen Heritage Woodlander that I like very much but the snap on it is really hardly there, so I'd be interested to see if Queen can fix up your Heritage knife. It's a shame because the Heritage series on paper are exciting, they look really something but the quality of build/execution is just not there. Certainly they are no where near as good as the D2 range of knives.

It is a real shame. My single blade Heritage jack is starting to show it's imperfections more and more, and my premium stockman is not something I would enjoy carrying. I really hope that they can make it right. Whoever thought of the idea, came up with a great one. The execution just didn't live up. These knives were not Queen's top of the line by any stretch.
 
Just got a postcard from Case, letting me know that my knives got there, and the time frame I would be looking at for repair. Great idea, I approve.
 
It is top notch when a Mfg. lets you know that they have received your knife! Some do not, and this can be unnerving when turnaround times are an unknown.
 
Just got a postcard from Case, letting me know that my knives got there, and the time frame I would be looking at for repair. Great idea, I approve.

I just sent in two knives to Case myself. I got my postcard last Thursday, I think. It said to allow 6-8 weeks. We'll have to see if we both get our's back around the same time.
 
I send with delivery confirmation just so I can track it.
I do likewise, and always include a note with very specific instructions. I also always put my phone number, email address, and mailing info on the note. Queen and GEC both emailed me with confirmation, while others i never heard a peep from till my knife showed up in my mailbox. Never needed to return one to Case.
One knife that needed repair, I waited 8 weeks for after delivery confirmation, called the Mfg. who I don't care to mention, and was told they couldn't find my knife...the next day I got a call back, saying they had located it, on a shelf, in a box labeled " to be worked on later". It can be helpful to call ahead and get a real person inside, to reference later on, or to ship Attn. to:
 
I always ship attention to also. That way, you have someone that you corresponded with through email, and they are looking out for your knife.
 
I've got a small Texas Jack that was the subject of many sharpening experiments over the years, and the blade is getting a bit thin. I always wondered if they would replace the blades, but I haven't been brave enough to ask them. I love this knife, so it may be worth a shot.
 
Contact them and find out. I don't know if it would be covered under normal wear and tear, but it's worth a shot.
 
I just sent in two knives to Case myself. I got my postcard last Thursday, I think. It said to allow 6-8 weeks. We'll have to see if we both get our's back around the same time.

Got a package from Case today! I was really surprised, much faster than 6-8 weeks. They did a great job with the two knives that I sent in.
 
In 2011, on the way to my cousin's wedding, I was determined to stop by a knife shop near the Delmarva resort towns. The wedding was imminent, I had some time, about two hours wiggle room. Enough time to browse around, and then travel the hour to the apt downy ocean, get a shower and change, and go to my cousin's wedding. The owners were ready to close up, but stuck around for me, and I bought one of the single blade Schatt and Morgan Heritage Jacks, in rosewood. The other knife was one of the Heritage two blade jacks, with bone scales. I carried the single blade jack off and on, and the two blade jack pretty much went in the knife roll. I carried it from time to time, but noticed that the main blade's spring, when opened in the half position, dipped pretty low below where the pen blade's spring stayed. Fearing the spring breaking on me, I finally got around to sending it in to Queen last month. The CS rep sent me an email asking what was wrong with the knife, I called her and told her about the issue. She said the repair team didn't think it was an issue, but she would let them know my feelings on the issue. I told her that if they didn't think it was an issue, and felt that the knife would not fail under use, then I would use it in good health. I asked that they leave the stains and patina on the blades, but please hone them. The edge was much better than the old Queen edges I've seen in the past, and was better than new.

Yeah, well, I got it back, and I just don't know. The blade is kind of loose in the half stop position, but open or closed, there are no issues. I know all about the Heritage issues, my single blade jack is starting to sit below the frame like the main blade, but nowhere near as deep. My premium stockman from the 2012 offering isn't too bad, but the main blade came with a thick, dull edge. Not premium high end pieces by any means. But, not bad.

I will post pics when I get home, but am I worrying over nothing? This is a really nice looking jack, and I want to carry it.

No news from Case or GEC.
 
I received my slimline trapper and Tribal Spear back from Case yesterday. The Tribal Spear looks like new scales were fitted, no filling in the gap with crazy glue or putty. The handles look new, and may be, the blade has been honed, and the bolsters have been given a fine shine. All in all, it looks great.

The trapper has been cleaned up, has a nice finish to it. Bolsters, shield, scales etc all look great. The spring still sits above the frame. Extremely proud. I need to take photos of both the SM jack and this trapper to show what I am referencing. I will hold final judgement on the SM jack until I can speak with Ryan Daniels.
 
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