Sending Replacements clip with screws in seperate zip bag.

[blade4sell]

Don't know if anyone ever experience this but this is my second time. When I request Benchmade to send me replacement clips, I ask them to send with the screws separately. For some reason my last package, the envelope is crush causing the screws to scrape against the clip causing a obvious scratch.

Just think Benchmade should look into this as some of us may have experience such incident.

BTW: Thumbs up for Benchmade, their customer service is outstanding! Fast respond! Fast shipment...perfect!

 

[shuutr]

Never thought about it, but it does make sense.

As for the clips and CS response for requests, they are A+. I was very impressed

 

[pnsxyr]

Never had it happen myself, but I store screws in a small bag that I put inside the bag with the clip. Sometimes I'll just put the screws through the hole on the clip and wrap a piece of painter's tape around it to keep the screws from free floating and scratching the clip. Given how responsive Benchmade is as a company, I'm positive they will send you another clip and screws, and will gladly put the screws in a separate bag if requested. They've always been awesome about sending me clips, and not once have I ever been charged. One email and a few days later they show up.