Servicing

A

ASBOB

Joined
Feb 8, 2008
Messages
1,304
I used my knife to cut some steak a couple of weeks ago and now there's some rust forming on the blade and in the joint. Along with the great folks at Plaza Cutlery (where I bought the knife--XM18, 3" slicer), we tried some Flitz but couldn't get it all, especially couldn't get in to the pivot.

So I'd like to have it taken apart and cleaned. I wrote Rob Orlando and he replied:

"We do not offer a cleaning or maintenance service, those issues would be user serviceable."

He then followed up:

"Here is a link to dis-assembly info, including a video so you can flitz the area that you cannot reach: http://www.bladeforums.com/forums/s...ing-Dis-assembly-Re-assembly-*Text-amp-Video* I thought it had pasted into my earlier email.

Regards,

Rob"


I replied:

"I heartily thank you for all of this. But there is a problem. As the result of a rare spinal cord disease (Transverse Myelitis) I am a hemiplegic in a wheelchair. My left side is paralyzed, with only limited use of my hand on that side. I looked over the video and it looks like I need two hands to perform this task. Which I don't have."

He replied,

"I will be in contact down the road when we can fit it in. We're slammed with show prep for the next few weeks."


I also checked with Plaza Cutlery about doing this, but they have never worked on these knives.

So I was wondering: is there anyone out there who has worked on Hinderers and would take this on for a reasonable fee?

My thanks,

Bob
 
Good on ya, Jensen.

You guys need any more unofficial assistance feel free to PM/e-mail me.
 
Bob,
Where are you located? It may be that someone on the forum is near you, and could save the cost/hassle of shipping.
Mike
 
Clearly, lots of us could help you and are very willing to. This is a great group! Just give us a general location and one of us might be able to personally help you out. Most of us are adept at servicing Hinderers, and many of us keep spare parts on hand.
 
If you're somewhere in the Mississippi/Memphis TN area I'd be happy to help as well. Just PM/Email me brother! Hope all is well.
 
It's no big deal at all. Everyone I know here would do the same thing for a fellow hinderer guy. I'm glad to help.
 
I am humbled by all the replies, and my deepest thanks to all of you, but especially to Jensen, for his sheer goodwill and his generosity.
 
Awesome gesture Jensen! I'm in the St. Louis area if it's any easier...not anywhere near Ferguson.
 
.......Or simply wait a couple of weeks and we'll take care of it after the USN show. We also don't do scale changes, but we had time and opportunity to take care of if for you a few weeks ago. http://www.bladeforums.com/forums/showthread.php/1206156-Hinderer-Service This time you caught us at a bad time and we can't get right to it. I assure you that the knife will be fine for a few weeks as is, if not, I would have had you send it in immediately.

BTW, Good on the herd, you guys are a good crew.
 
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Thank you Rob, for the offer. From the earlier post I got the impression that it would be a while. This is very reassuring.
 
Yeah send it over to Jensen!! He is awesome and will fix you right up!! Let us know if we can help amigo... I'd offer my services as well... But Jensen offered up first...
 
Just got in the package from Jensen. It's gorgeous; he did a beautiful job! I am truly grateful.

Bob
 
Jensen is an awesome guy......wouldn't have expected anything less than a stellar job.......
Congrats, Bob, on the "new and improved" XM !!
 
Great news brother! And big thanks to Jensen for helping out. We have a great community here, and I'm proud to be a part of it.
 
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