Hi Folks!
Yep, It was us.....Woodstabilzer.com....happened about a year ago.....he (Stuart) wasn’t the only one......It was a whole lot of spalted wood, and this is gonna sound real bad, but I don’t know what the heck went wrong....I don’t know if we screwed up in our process, or if we didn’t check the moisture before we did it and the wood was maybe too wet.....(I’ve been racking my brain for a while on this one).....and it has never happened since......so I really don’t know. (We lost Bark River Knives over that one).
I read the bit about going from a humid climate to a dry climate, (which does happen....not often, but it is a good idea to let the wood sit a bit on arrival so it gets acclimatized), however I don’t think that’s the case here....we have been sending our stabilized wood all over the world ever since, and more incidents like this should have occurred if climate was the main variable! I will say that on perhaps 2 occasions over the last year, I have had some scales “cup” when cut from freshly stabilized blocks that were extra burly, but I think that is mostly because they were still de-gassing....I should have let them sit longer....
We still do all the amboyna for Henkel Knives (Japan), and it is so humid there it makes Vancouver BC seem like a desert.....I think if humidity was the issue some of their scales would have turned into pretzels too!
Here is the email I sent Stuart today (We heard from him today too):
From: Christina Rytter <sales@woodstabilizer.com>
Date: January 8, 2011 3:54:30 PM PST
To: Stuart Branson
Subject: Re: Problems with Spalted Maple
Hi Stuart
It's Mike from Woodstabilizer.
I am really terribly sorry.
I know it's not much consolation, but the same thing happened to a few more of our customers with some spalt we did about a year ago. We are sure it was the wood, or a missed step in our procedure, not our recipe , because we have never changed that.
This issue only occured with the spalt, and ONLY at that time. We haven't had any similar issues since.....also, weirdly enough, there were no issues with any of the non-spalted woods we were doing at that time, nor with any customer owned spalt that was sent to us to be stabilized. This problem only occurred with our own spalt.....(Grrrrr!)
I have been racking my brain trying to figure out if it was something in the wood that repelled the stabilizer, or if we missed something in our process......(could have been either), as this was a whole lot of spalt at one time that did this, not just a few pieces....we sent Bark River a large order at the time, half of the order was spalt, the other half was curly and maple burl......ALL the spalt in the Bark River order did exactly as you describe...when they tried to cnc the spalt, it just flaked away! The rest of the order (the curly and the burl), was fine!
I wonder sometimes if it was something like we neglected to check the moisture.....if the moisture content is too high, there will be patches in the wood that doesn't stabilize.
We have never had an incident like this since......really have tried to figure out what it was though, because I sure don't want to repeat it! Had a lot of VERY unhappy people...... most of the ones we heard from are still customers, because we tried to make it right. (That was our first and last Bark River order though!) What really bothers me is the folks who may have had issues that we never heard from.....
So thank you for letting us know! (For being one of the ones we heard from!)
Stuart, if you send us your address, (and are willing to take a chance on us again), I would like to send you some replacement blocks, on us. If you are willing to do this, you can go to our website and pick some out. It doesn't have to be spalt...choose anything that catches your eye.
Thanks,
Mike
Just so everyone knows, our process, the chemicals we use and the curing, from what I know, is exactly like WSSI's. (The WSSI Mike's just been at it a lot longer (LOL!) If I thought he'd answer, he would definitely be the guy I'd ask to pinpoint what went wrong. If anyone would know the answer, he would. (Maybe Stuart could send him that flakey piece of wood! LOL!)
And... I would like to thank ALL of you for the kind manner in which you all discussed this. It seemed that everyone was more interested in finding solutions than throwing darts. (o.k...maybe knives? LOL!). In other forums, we probably would have been burned at the stake!