Very hard to comment with certainty but here's some things to ponder.
Ebony is a very durable, tough wood - unlike other sorts - and is unlikely to have shrunk, much depends on the conditions it's been subjected to. If it's been in a prolonged ultra dry situation it is possible it has shrunk but I think you'd see curling and or splitting around the pins too.
The Heritage Series were very nice knives but the QC was patchy it has to be conceded. Normally this relates to weak snap and pull but I suspect the finishing process was sometimes compromised as well. Consequently, the scale slabs might have been cut to an incorrect size and then mounted on the frame, giving exposed liners?
This aspect is hideously common on some other knives, notably Wright of Sheffield, all 7 of their knives I've had to file back the brass liners to make a decent comfortable fit with the scale slabs. Something important for in hand feel but these products are generally poorly executed knives. You might attempt to file the liners flush with the slabs on this Ebony Heritage but it's going to be tougher given the liners are not brass but steel. It is feasible though.
As said earlier, pictures would be very useful here.