Smith's Sharpeners

Joined
Jan 6, 2024
Messages
3
I ordered a sharpening kit from Smith's website 12/6/23. Still shows "pending" as of 1/6/24. Credit card has not been billed. I sent a message on their Contact Us page a week or so ago and have not heard back. Does anyone know what is going on with them?
 
You might instead call them. Their phone numbers are listed at the bottom of the Contact Us page at their site.

Some businesses get overwhelmed with orders & shipping delays over the holiday period (Christmas) every year. Especially with the Black Friday discounts, if they're offering them. And this year, in online searching for some products, I've even seen one business openly state that they'd not ship anything within a few days of Christmas, due to the shipping demands of the holidays. I've always disliked trying to order much of anything until after Jan. 1, as there are often delays in either shipping or in product availability. I placed an order via the 'big river' site prior to Christmas, but am waiting until mid-late January for it to be delivered, according to their estimation of the shipping date. As in your case, my card hasn't yet been charged for the order. I'd be more concerned if they did and I still had to wait a long while. But for now, I'll just patiently wait for the shipping notice to come.
 
Last edited:
You might instead call them. Their phone numbers are listed at the bottom of the Contact Us page at their site.

Some businesses get overwhelmed with orders & shipping delays over the holiday period (Christmas) every year. And this year, in online searching for some products, I've even seen one business openly state that they'd not ship anything within a few days of Christmas, due to the shipping demands of the holidays. I've always disliked trying to order much of anything until after Jan. 1, as there are often delays in either shipping or in product availability. I placed an order via the 'big river' site prior to Christmas, but am waiting until mid-late January for it to be delivered, according to their estimation of the shipping date. As in your case, my card hasn't yet been charged for the order. I'd be more concerned if they did and I still had to wait a long while. But for now, I'll just patiently wait for the shipping notice to come.
This, basically. Smith's is a decently large company and probably dealing with a large backlog relative to the staff normally allocated to the task. They mostly deal with retailers and wholesale distributors rather than direct-to-customer retail sales so they probably don't have a lot of folks dealing with that side of things. Plus we're still in a pandemic and the holidays were basically a super-spreader event that's knocked a ton of people out of commission for a week, so they may be dealing with staffing shortages as a result as well.
 
It took two days to reach someone at Smith's by phone but I finally did. I spoke to a very nice lady yesterday who took care of the matter. The order should have shipped already and she couldn't say why it hadn't yet. She sent an invoice and charged my credit card so hopefully the order will be on its way soon.
Thanks for the help!
 
Back
Top