Does anyone know how SOG's business model works? Do they just design, market, and sell the knives and have a manufacturing firm make them?
The reason that I am asking is that I recently asked SOG if I could pay them to replace the kraton handle on one of my SOG knives because I wanted to have it refinished and therefore would have to cut the handle off so that the refinishing could be done. I was told by SOG that they do not do that work and if a handle needed to be replaced (for warranty reasons only) then they would just give a new knife instead of replacing the handle.
I thought this was kind of odd since other knife makers are willing to do this. For example Cold Steel was willing to replace kraton handles on their knives for $10 plus return shipping and resharpen it for $7 while it is there.
Does anybody know why SOG doesn't seem to be able to handle requests like this?
The reason that I am asking is that I recently asked SOG if I could pay them to replace the kraton handle on one of my SOG knives because I wanted to have it refinished and therefore would have to cut the handle off so that the refinishing could be done. I was told by SOG that they do not do that work and if a handle needed to be replaced (for warranty reasons only) then they would just give a new knife instead of replacing the handle.
I thought this was kind of odd since other knife makers are willing to do this. For example Cold Steel was willing to replace kraton handles on their knives for $10 plus return shipping and resharpen it for $7 while it is there.
Does anybody know why SOG doesn't seem to be able to handle requests like this?
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