SOG Tech Bowie Issue nicely resolved

C

ChapmanPreferred

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Oct 7, 2006
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I helped my nephew choose a bowie design from the masses available on the market today. He saved up his chores money, birthday, Christmas, and hit up his Pappy (grandfather on his mother's side is an avid outdoorsman) to pay for this knife mostly on his own. The Tech Bowie was the winner and it was order from a very reputable online retailer.

He had to order the knife and was very excited when he received it. Within a couple of weeks, an issue surfaced with the knife and it was no longer safe for him to use.

I told him I would contact the manufacturer to start the process to resolve the issue. I used the website webform first with no luck, but about a week later, I tried again. The second time I also copied Warranty Service's webform which is how I got in touch with Giovanni.

Giovanni was stellar from the begining. Great communication. Excellent customer service. Efficient use of the chain of command to get authorization to take care of our issue.

We shipped the knife into SOG and received a shipment back from them in a little over a week. The issue was resolved with a replacement, and they sent a little something extra for my nephew to enjoy.

This is a very sincere thank you to SOG and Giovanni for their support of their product!

Doug
 
The nut that holds the handle together and onto the blade fell out within the first 3 months. My nephew did not notice at first until the handle came off in pieces in his hand. The nut was lost before he knew it.
 
is this/ could this be a wide spread problem with this knife? i have one and am now concerned that this might happen to my SOG Tech Bowie. i absolutely HATE sending stuff in to the manufacturer to be fixed so thats why im concerned.

can one send to SOG for a special wrench to tighten it one's self? thanks.

--------- Eric
 
The correspondance I had suggested that it was a very unusual situation. I did inquire about a spanner or tool for keeping the nut tight. I did not get a direct reply. I will probably create a couple of small steel posts and have him put the shaft of a screw driver between them to create leverage to tighten it up if it starts to back out this time. He already knows to watch for it now, so I think he will be all set.

As for your efforts Eric, perhaps you have some old drill bits that the shank end will fit in the holes, and you could try my method that I outlined above. I'm envisioning a square shafted Craftsman screwdriver incase the "lever" would develop a bend or weaken from flexing you would have the warranty to back up the tool.

Just a thought, if you really wanted to go crazy, you could special order the creation of a proper tool for the job from a tool and die maker in your local area. I'm not going that far, but your interest may differ from mine.
 
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