SOG Warranty... Kudos for the clowns!

Joined
Oct 3, 2012
Messages
885
So I just recently picked up a SOG PowerAssist and one of the tools was broken (the large screwdriver). Exchanged a few emails with their warranty department, sent a few pictures, promised the nice man on the phone that it was indeed broken when I bought it, and they agreed to send me a new tool piece...

Then last night I get this box in the mail...

wp000224q.jpg


Yes all that box for that bitty little ziplock...

No.. nothing under the wad of packing paper either...
 
They probably have flate rate shipping, so the size of the box makes no difference to them.

Thats how my company works anyways. Unless it exceeds the weight limit there is no price difference between a tiny or huge box.
 
I have always received excellent customer service from SOG. Another benefit is that you can make the repairs yourself instead of having to fork out cash for s/h. I have been nothing but pleased with all my SOG products, especially their multitools.
 
I had bad warranty work with sog. Sent in a powerlock with a broken lock received same powerlock back WITH SAME broken lock. That was money out the door. I will no longer support SOG!
 
Depending on how many packages are shipped daily, standardizing your shipping containers to no more than two or three sizes can save an enormous amount of time & money in the long run.

I sold hardware for six years, and we got complaints from customers pretty regularly for this same issue. Our warehouses would try to ship everything in one or two sizes of boxes: they got stacked neatly on pallets, got shrinkwrapped, and the UPS driver was there for no more than five minutes loading up the shipment in his trailer. It was my understanding that we got a nice discount for making it so easy for them.

Add to that the fact that you can calculate the amount of cubic space a standard carton occupies, and it makes large shipments and expedited (air) shipments much easier to manage. For air shipments, weight was critical; for freight shipments (truck & shipboard), space was the most important factor.

In the OP's situation, it probably made sense for SOG to stick with standard carton sizes because of quantity discounts, etc. Wasteful for sure, but a cost savings as well. Of course, it could be that some supply weinie let them run out of the smaller boxes or envelopes. That's probably what it was. :p

I know all this because it took me two years as a total newb to finally get all the formulas straight to properly calculate the various aspects of shipping. Interesting stuff at times, but I generally hated it.

~Chris
 
Last edited:
Back
Top