Spyderco Customer Service

Joined
Oct 5, 2005
Messages
2,400
Just thought I'd give my latest encounter with the service/warranty side of Spyderco....

Just got a Native III and BG-42 Military back, where they both received new bevels from a fresh sharpening. The Native had a bevel more obtuse than 20 degrees on one side, so sharpening on the Sharpmaker meant that I was only hitting one side of the edge and hitting the shoulder on the obtuse side. Now it's been thinned down a bit and is screaming sharp. :thumbup:

There was nothing really wrong with the BG-42 Military, but it's been my EDC on-and-off for almost 4 years and the edge could have used a re-freshening. The bevels looked like crap after a few drunken attempts to thin the edge below 30 degrees inclusive. :rolleyes: Came back with a splinter-picker tip and a ridiculously sharp edge. I took this opportunity to strip the knife down and replace the bronze washers and handle screws with a fresh set, compliments of Spyderco. :thumbup: I also removed the delrin backspacer and am in love with this knife all over again.

Big :thumbup: to the customer service crew at Spyderco. Give them a raise if finances permit, Sal. :)
 
it's funny, I was talking to Charlynn and she stated that except for some help for an hour in the morning, she is the whole customer service and W&R department. She really is a wonderful person and knows how to take care of the customers.
 
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