Interesting thread with many points of view. Thanx for sharing all of your thoughts and thanx for the kind words.
As our Mission Statement says, "We always try to conduct our business in an honest, fair and proper manner". Sometimes others might not think our method is fair or proper, it is surely hard to always please all.
Hi Jlaplant,
Sorry for your disappointment.
We used to make Endura's and Delica's with integral molded clips. When someone broke a clip, we would send them a new knife. Then, We learned that customers were intentionally breaking their clips to get a new knife. Clearly taking advantage of our policy. We solved the problem by charging $10 for a replacement metal clip. We sanded off the old broken clip part, installed a new steel clip with clip screws. Obviously it cost us more than $10 to provide the service. (a service we still provide for the old knives).
We stopped sending clips on a telephone call when we learned that people were getting free clips from us and putting them on all of the non Spyderco knives. Clearly taking adbvantage of our policy. We solved the problem by requiring that they send in their knife so we can determine the problem, or we charged for clips. This works better for us. If you had a problem with a clip, send us the knife explaining your problem. We will take care of you one way or another. If we charge you, it will more than likely be less than our cost.
Hey Eric, very nice assortment you have there.
sal