Spyderco Rules!

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Dana Vibberts

Joined
Nov 18, 1998
Messages
80
Well let’s see. I’ll try to keep this as short as possible. Back about four days before Christmas Michelle Espinosa tried to explain Spydercos pricing policy. Unfortunately, she upset a lot of people including me! I know now that she meant well, I believe it was just the way I may have interpreted her thoughts and I made the statement at that time that Spyderco had lost me.
Not too long after that Mr. Sal Glesser, bless his heart, came on the forum and explained honestly and very well, many of the ideas and policies of the company.
On the 1st of January, at the end of one of his excellent comments he said, “Dane said Spyderco lost him. Maybe next year Spyderco will win him back.” Dang it, he did and has continued to do such a fine job that it didn’t take until next year to make me regret my statement, and Mr. Glesser, I am back!
Add to this a great experience dealing with Spyderco customer service. I sent an Email to customer service and was answered within several hours by Danelle O'Shea, who along with Mr. Glesser had the answers I was looking for. I’m sure Sing, on this forum would echo my sentiments about both Sal and Danelle. How could I not deal with a company that responds to the needs of their ELUs. Ok, I said it, I now admit to being one of their ELU’s and I’m proud of it. :-) Thanks Spyderco. Now it’s time to buy a Dyad. That should solve the problem of serrations vs. plain blades.
Dane
 
I have bought a lot of knives this. Some had to be sent back because of flaws. Thusfar, Spyderco has been the most responsive in terms of speed and communications/explanations (for a cosmetic issue). I find myself recommending Spyderco more and more to friends interested in a general usage knife. I know if something goes wrong, Spyderco will address it. (I don't want a friend to get stuck with a lemon.) Now, other production companies may have good services department, it's just I have not dealt with them personally.

Of course, it doesn't hurt to have Sal here answering every conceivable question from the ELU, always with respect no matter the issue. I think companies are missing out if they think that they have a "great" product and that's enough. But, what do I know.

sing

Waiting for the blue Native, REKAT Carnivour and the Spyderco MBCF (would a bladeforum version of the MBCF be nice...
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)

 
WOW!!!

Thanks, Dana...you made my day!

Danelle
custsvc@spyderco.com

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A man doesn't automatically get my respect, he has to get down in the dirt and beg for it.

 
I am still awaiting the return of my beloved military,
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but thus far I have nothing but kudos for Spyderco and to Sal for a great design team.
Anxiously waiting to see where you take the Military design next.

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*Norwegian Knife Nut*

"The only limitation is lack of imagination."

 
William the two I sent in are back and believe me it was worth the wait. They were so nice and clean
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I will add that they looked like they were new! They were even sent somewhere that they should not have been but Danelle got them for me! Thank you very much for that.
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Regards,

Tom Carey
 
~~blushing~~

Attitude is everything...
Anything else can be learned....

Thanks, 'mites...

Danelle O'Shea
custsvc@spyderco.com



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A man doesn't automatically get my respect, he has to get down in the dirt and beg for it.

 
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