Anybody know the secret to getting a human on the phone in the warranty & repair dept. I've been trying for a week and just get voice mail. I have a knife that's been in Golden for a month. All my other repairs have come back blindingly fast from there so I'm just trying to make sure they have it and it's not sitting somewhere in the receiving dept.
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Spyderco Warranty & Repair?
- Thread starter bh1710
- Start date
- Joined
- Oct 5, 2012
- Messages
- 426
Yeah, email is the way to go. I usually get a quick response.
- Joined
- Jan 25, 2012
- Messages
- 164
Every time I called I spoke with someone. Weird.
- Joined
- Dec 11, 2012
- Messages
- 2,010
SPYDERCO promise to send me some spare copper washer like 3 months ago. I email them 2nd times, they say they will get it out to me. NOTHING? Spyderco need to take a 2nd look on their customer service...it is really poor. But I still own over 150 Spydercos
- Joined
- Dec 11, 2012
- Messages
- 2,010
Spyderco make good knives
Not customer service....
Not customer service....
Shadow213
Gold Member
- Joined
- Jan 5, 2005
- Messages
- 1,184
You'll get a quick response if you send them a strong worded email about that dept not answering the phone or returning phone calls when you leave a message...
I sent them my CF/M390 Military because of a concern I had with it, which they received on April 26, and didn't receive my replacement knife until yesterday afternoon. Almost seven weeks to resolve my problem.......highly unacceptable, IMO, when compared to the Spyderco customer service of old.
Many years ago, I had an Endura that they ended up replacing because of a faulty lock and from the time that I sent it in until the time I got the new knife was only about three weeks. To top that off, I never had to call them up.....Spyderco CS called me. It's sad to say but their CS is definitely not the caliber that it used to be. ESPECIALLY when it comes to keeping in touch with a customer.
Good luck with your situation, I hope that you can get faster results than I did.
I sent them my CF/M390 Military because of a concern I had with it, which they received on April 26, and didn't receive my replacement knife until yesterday afternoon. Almost seven weeks to resolve my problem.......highly unacceptable, IMO, when compared to the Spyderco customer service of old.
Many years ago, I had an Endura that they ended up replacing because of a faulty lock and from the time that I sent it in until the time I got the new knife was only about three weeks. To top that off, I never had to call them up.....Spyderco CS called me. It's sad to say but their CS is definitely not the caliber that it used to be. ESPECIALLY when it comes to keeping in touch with a customer.
Good luck with your situation, I hope that you can get faster results than I did.