Spyderco Warranty & Repair?

[boobar]

Quick question for you guys, I sent a knife back to spyderco for repair and they have had it for a little over a week, according to the delivery confirmation number. I tried calling them on Friday of last week to verify that it was in the system and to see if they could tell me approximately how long it might take. When I called Warranty and Repair the phone just rang and rang and rang and nobody picked up and now answering machine. I called back later that afternoon and after it rang and rang an answering machine finally picked up and I left a message. Not to harp on them but I though, OK maybe the office has a limited compliment on Friday, so I called again this afternoon and again it rang and rang with no answer and no answering machine. Just wondering what the deal is and if there is a good time to get a hold of an actual person. I am a big fan of actually talking to someone when I call, not a big fan of answering machines. Anybody else have a similar experience?

 

[silenthunterstudios]

Email. PM Kristi or Sal, they will be able to locate the knife. I have had a good experience when sending back knives, sent back a Manix, Native III and an Endura 3, I was in constant (sorry ) contact with Amanda, and she took care of me. The Endura had the quickest turn around I've seen with Spyderco. I need to send the Native III back, and will email them in advance, and request that they email me when they receive it, and when they send it back. Never tried calling them.

 

[Dr. Hannibal Lecter]

Dear Friends,

It is my understanding that W&R have been undergoing some personnel changes and are slammed right now. Please give them a bit of time to get things running smoothly again.

--------
Hannibal

 

[tacticaloperator]

I'm maybe the happiest Spyderco customer right now. If you use to read the threads on the Forum, then you know I'm a hard to satisfy/annoying bastard . Mr. Sal Glesser himself answered me & his staff solved my problem. Now I'm a happy annoying bastard . Give them time & patience, they'll reward you. Trust me. Even better, trust them.

 

[Trihonda]

I'm maybe the happiest Spyderco customer right now. If you use to read the threads on the Forum, then you know I'm a hard to satisfy/annoying bastard . Mr. Sal Glesser himself answered me & his staff solved my problem. Now I'm a happy annoying bastard . Give them time & patience, they'll reward you. Trust me. Even better, trust them.

Happy, but still annoying.

Glad you got some satisfaction.

 

[bh49]

I'm maybe the happiest Spyderco customer right now. If you use to read the threads on the Forum, then you know I'm a hard to satisfy/annoying bastard . Mr. Sal Glesser himself answered me & his staff solved my problem. Now I'm a happy annoying bastard . Give them time & patience, they'll reward you. Trust me. Even better, trust them.

I glad everything work out for you.

boobar,

try e-mail, it was working much better for me than phone.

 

[boobar]

Thanks for all the replies, I will try email and see what happens in the next couple of days.

 

[DaveH]

I'd like to see an online status checking system, enter your zip code, last name, and knife model, and it pulls your status up [ received, in process, fixed, return ship].

That way all you anoying bastards wouln't be calling them all the time gumming up the works.

 

[boobar]

It's all good, I got an email reply from them stating that my Mini should be shipped back to me the first of next week. Thanks

 

[Sal Glesser]

Thanx TO, glad things worked out.

Thanx Hannibal.

Hi Bob, sometimes we're slower than you (or we) would like, but we get there.

sal