Spyderco's Sharpening Service

M

Minjin

Joined
Sep 29, 2002
Messages
521
I want to send in a knife to be sharpened so I can sell it with a nice edge. I'd like to know if they can do anything to buff out light scratches on the blade as well. I'm asking here because I called them three times on three different days and it went to voice mail each time. I emailed customer service and never got a reply. Not sure what's up with the company. Maybe I shouldn't send my knife into what seems like a black hole.

Anyone know anything about their sharpening service and what all they do? I see they offer repairs for $20 but I wouldn't consider this to be a repair.
 
Minjin said:
I want to send in a knife to be sharpened so I can sell it with a nice edge. I'd like to know if they can do anything to buff out light scratches on the blade as well. I'm asking here because I called them three times on three different days and it went to voice mail each time. I emailed customer service and never got a reply. Not sure what's up with the company. Maybe I shouldn't send my knife into what seems like a black hole.

Anyone know anything about their sharpening service and what all they do? I see they offer repairs for $20 but I wouldn't consider this to be a repair.
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That is an interesting hapening with their customer service. Did you fill out the form on their website? I had a question about a knife and used the form and received a reply via email within 2 hours. Maybe you were emailing and calling the wrong place/ number?
 
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I've only called them one time,it was about a month ago and I had no problem at all.
 
Remember they're in a different time zone as well. I'm not saying that you made that mistake, but I have before. So far if I check the time before calling they're always picked up.
 
RevDevil said:
That is an interesting hapening with their customer service. Did you fill out the form on their website? I had a question about a knife and used the form and received a reply via email within 2 hours. Maybe you were emailing and calling the wrong place/ number?
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Plus 1, try the form.
skyhorse said:
I had no problem at all.
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Same here
EricV said:
Remember they're in a different time zone as well. I'm not saying that you made that mistake, but I have before. So far if I check the time before calling they're always picked up.
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Happened to me in the past as well.
 
Rather than spending the money to have the factory do it,if you were to invest in a Sharpmaker with the optional rods it would be easy to do at home.You could get the light scratches out with a Dremel buffing tip and a little semi chrome.Just a suggestion.Good Luck.
 
The sharpening service is great. I have used it two or three times. I have enough Spydies that I can send three of four in at a time and make it worthwhile. Don't know about the buffing.
 
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I already have a Sharpmaker and know how to sharpen. I'm just hoping that they clean up the edge because it came from them a bit lopsided (ZDP 189 CJ), which isn't something I can do. Besides, I finally heard back from them and they said they would buff it for no charge as well. Sounds like it is worth the $5.

Thanks for the responses.
 
Very much worth the $5, I have only had wonderful experiences with their customer service. The edges come back in wonderful shape, and handle/repair service is also very very good, and reasonable in my opinion.
 
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