Still more praise for Buck customer service

mnblade

mnblade

Joined
Feb 7, 2000
Messages
6,671
A couple weeks back, I sent in my Buck 709 penknife and a check for $5 and asked that the folks in El Cajon sharpen it. I'd sharpened the cutting edge too thin and it had resulted in a number of tiny chips so I was hoping that the fine folks at Buck would be able to get the blades back in good shape with the proper edge grinds. To say they did a good job would be an understatement. The edge looks brand new and perfect. Additionally, the bolsters on this knife were in ROUGH shape, as a result of carrying it around in my pocket with coins and keys, dropping it, and other general pocketknife abuse. But yesterday when I opened the return envelope from Buck, I swear it took me a good two minutes to determine if it was indeed my old knife, or a brand new one. It was my old knife, but they'd buffed all the nicks and gouges out of the bolsters. It looks awesome! The capper? In with my like-new knife, was my uncashed $5 check. Talk about customer service!

Let me give you a little perspective on how well Buck treats their customers: I recently sent a $100 gas-jet cigar lighter back to Colibri for some routine service/maintenance. They sent me a service invoice for more than a third of what that lighter cost new. I did pay the invoice and am still waiting to get back my lighter. When I eventually do lose or kill that lighter, think I'm buying another Colibri? Not on your life! And guess what I tell people when they ask for a recommendation for a good cigar lighter? Companies should study the Buck model.
 
I have to say Buck's customer service is second to none! prompt and professional... I have been a collector of Buck knives since childhood,and they have never let me down! hats off to the folks at Buck!:D
 
mnblade,

I'm glad to read how happy you are about the way Buck handled your knife.

I just got done reading "The Story of Buck Knives ... a family business".

After reading the book your story does not surpise me.

Buck really seems to be more then another knife company that is try to make a dollar.

They really seem to care about people.

Enjoy that 709. :)
 
All the folks at Buck are a bunch of really nice people. My wife has ordered quite a few knives from Pete's (for me) and she's always been treated with respect and kindness. Also, most of the knives she ordered have arrived here in less than two weeks, and that's quite an accomplishment for a special order.

Thanks to Buck for being one of the few manufacturers that actually have an interest in their customers. :)
 
Thanks for the great posts.

I will pass this thread on to the folks that make it happen
 
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