still waiting

[madgar]

heres the short story

i sent in my cuda 1 s in for a repair on june 8th 66 days later i get a cuda 1. wrong blade.. so i call and i get the name Mike Dillon , write him a letter is what im told . so i did on august 15th .still no response, is there such a person? its over 5 months either without or with the wrong blade. the wrong blade i can deal with going without isent gona happen. send me the blade ill swap it and send you the other one!!

 

[CAMCO]

Madgar,
It sounds like you are the samegentleman that I recieved a copy of an email from. I would like to start by stating that I totally agree with you that 66 days was to long for our customer service. The main problem was that your knife arrived right before our annual summer "shut-down", a period that we close the normal operations and perform maintance, and the office crew takes their vacation. This lasts 2 weeks in July. Its no excuse, but it sounds like your knife got lost during this time period.

I spoke to Mike Dillon, who normally wouldn't be involved in a customer service situation, and he said that he thought that your knife had been taken care of, since you wanted to keep the new knife you had been sent. After reviewing what has transpired, we would like to offer to "make it right" with you further. If you will email to the address I list below, and send us your shipping address, model you were supposed to get orignally, and your phone number so we can check with you to make sure your are happy, we will send you the right knife, and then send a UPS call tag to pick up the "wrong knife".

We want you to be a happy customer!

The email address to use is ....

camcut2@aol.com

Address the note to Wendy, and reference this note from me. We will get your replacement knife out ASAP. Thanks for your patience.


Best Regards,

Will Fennell
Product Manager
CAMILLUS CUTLERY