stupid question about customer service......

ryan9977

ryan9977

Joined
Feb 16, 2006
Messages
1,962
sorry to bother you guys but i had a question about the service dept at kershaw.......i sent in a knife for service about a week ago and nobody has called or emailed me about fixing the problem......i just didn't know what to expect...i would just call but i can't make any calls at work that are personal......funny i can go on the interent though.....anyway what has your experience been?????......ryan

p.s.-i love my kershaw and i have no back-up to use!
 
I just had my first experience with their cust service/warratny dept and I don't even own their knives yet (ordered one though). I used the link spiral architect posted and got a reply in 2 days.

Try this for an email - warrantyinfo AT kershawknives DOT com -

I was in touch with Dawn. She actually read my first email and question and gave me a real answer instead of a canned first email which blew me away.
 
thanks for the info guys....i sent an email just to see if they could give an update.....i am not in a rush and thankful that they have such a good warranty dept......thanks again....ryan
 
The shortest warranty turn around I have had was 1 week. I sent the knife on a Friday and got it back the next. The longest was in the 3 week range. With the recent holidays and the like I'd say turnaround is going to be a little more on the 3 week side. Esp. if it is a highend product that is more likely to get tuned up and/or fixed. A lower end product is more likely, in my experience, to just be replaced and more quickly turned around.
 
If you shipped the knife with a tracking # and you can provide the warranty department with that # go ahead and call if you like and get an update.

Just a side note: With the Chritsmas and New Year's shutdown the warranty department is backed up to between 5-6 weeks for return. They are telling me that they are getting caught up quickly though so it may be quicker.
 
thanks for the info guys....i am new to kershaws in general but i love all the ones i have and will continue to buy and suport them.....thanks for the info tim....i do have a tracking number....i'll give a call soon to check up on it.....ryan

p.s.-good to see your M.O.A.B. on the COVER of blade magazine.....wish i had one of those clipped to my pants.....truly one of the coolest folders i have ever seen....truly-the mother of all blades!
 
kershaw has great customer service. it will be back in your hands before you know it. and they take care of things. i asked for a swap out with a mini cylcone (my second one) that i was having the same problem with and they swapped it out to a blackout. very satisfied with their customer service. they did everything i asked of them and in a timely manner during the holiday season.
 
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