All I can say is that I sent them my Super Tool, they returned the same but with the wire cutter dressed. According to anecdotal evidence on this and other knife/multi-tool forums and my own experience, Leatherman will take in anything in any condition, even due to obvious abuse on the part of the owner, whoever that is, regardless of what their stated policy might be. Send them a dead dog and they will probably return a refurbished MUT (close enough

). I once sent them the mangled wreckage of a PST II owned by my son, who is very hard on his possessions (good fellow otherwise) and they sent it back in like new condition. Too bad I'm not so hard on my tools.