- Joined
- Dec 2, 1999
- Messages
- 12,249
Hi Sal,
I had this idea, it's probably not new, but I thought I'd suggest it. Many people can't easily call warranty and repair during the day, and as mentioned in a previous thread it's difficult to sort the good email from the spam that comes into Spyderco's mailbox.
Here's my suggestion, I assume warranty and repair has a computer system where they keep track of the status of warranty and repair knives.
The proposal is a system and process that takes a "snapshot" with a view of the data, that snapshot is transferred one-way out to the public website where customers can check on the status.
Let's say a customer code consists of the first 5 letters of their last name and their zip code. They can use a lookup to check on their status of what they have in the chop currently. It might look like:
Cust # Knife Status Last Updated
DaveH00 C69PS In Process 12-23-2004
Then the customers wouldn't have to call or email, and it would save a huge amount of time for the warranty and repair guys.
I think that would be pretty darn cool, and be yet another market inovation in customer service for the knife industry.
I had this idea, it's probably not new, but I thought I'd suggest it. Many people can't easily call warranty and repair during the day, and as mentioned in a previous thread it's difficult to sort the good email from the spam that comes into Spyderco's mailbox.
Here's my suggestion, I assume warranty and repair has a computer system where they keep track of the status of warranty and repair knives.
The proposal is a system and process that takes a "snapshot" with a view of the data, that snapshot is transferred one-way out to the public website where customers can check on the status.
Let's say a customer code consists of the first 5 letters of their last name and their zip code. They can use a lookup to check on their status of what they have in the chop currently. It might look like:
Cust # Knife Status Last Updated
DaveH00 C69PS In Process 12-23-2004
Then the customers wouldn't have to call or email, and it would save a huge amount of time for the warranty and repair guys.
I think that would be pretty darn cool, and be yet another market inovation in customer service for the knife industry.
