Super Spyderco Service

zenheretic

zenheretic

Joined
Oct 29, 2005
Messages
18,769
It is easy for folks to complain about a bad customer service experience, but rarely do people speak about good experiences. Well, I would like to share mine.

Several months ago, the Forum knife was announced over at Spyderco.com. I ordered my two, and along with everyone else over there, waited with eager anticipation. Well after several cycles of the moon, the great day came. My door bell rang, and as I opened the door I could see the UPS driver scampering away to his next delivery, while at my feet rested a small brown box from Golden Co. "Aha! My Dialex Adventura, Forum Knives have finally arrived from Spyderco!" I thought to myself.
Snatching up my box I reached under my shirt for my trusty SPOT to cut the packing tape (yeah someone actually carries a SPOT). Overturning the contents of the shipping box, out comes packing corn and one Adventura. "One?....Oh no, I ordered two. There must be a mistake, but since it is a limited edition, I might be screwed.", I worried.
Well I shot a email off to the overworked Tazkristi over at Spydie Central. Within hours she replied back with the solution to my problem. Within a week my second Forum knife was waiting on my doorstep. No muss. No problems. Quick response.:thumbup: for Spyderco Customer Service.:D
 
Simply amazing what good customer service can do for a guy. I remember ordering a couple closeouts from a non spyderco knifemaker and being put on a guilt trip because I asked not to be charged twice for shipping the order in two boxes because of their screw up. Needless to say I haven't bothered ordering directly from them again.

I have only ordered from spyderco directly once or twice but everything showed up complete and on time.
 
Spyderco is the type of company that knows it has to spend money to make money. They seem to have the big picture in mind and are not only in it for today. They are going to last in the biz because they look at the future as well as the present.

I am fast becomming a Spyderco addict. Part of the addiction is the great customer service I have recieved in the past and the fact that I know Spyderco stands behind their knives. They actually seem to care, imagine that. Of course another part of the addiction is the designs they keep comming up with. They are certainly not a company to rest on their past success. They will continue to get my dollars.
 
I'll add a story about Kershaw to this thread, because (1) Kershaw has no forum here and (2) recent collaboration suggests that Kershaw and Spyderco find at least some common ground.

I broke the polymer sheath for my Kershaw dive knife (purchased >5 years ago), and sent an e-mail to Kershaw customer service asking for part numbers and pricing for a new sheath, and also for an optional set of fasteners so affix the sheath to my BC. Less than a week later there was a package on my doorstep contaoing both items, a nice note from the customer service rep., and an '05 Kershaw catalog. All gratis.

Just spectacular. THIS is the way to earn repeat business.
 
No gripe here, just a question. I received a Paramilitary that clearly slipped through QC -- there is significant blade play because the locking leaf doesn't fully contact the stop pin. I can push the locking leaf back and forth, from handle to handle, in the "locked" position.

Should I send this back to New Graham or directly to Spyderco? I have no axe to grind. I just want my knife fixed or replaced well -- and I don't want to have to send it back again.
 
I don't mean to hijack the thread but I have always received the very same excellent one-on-one customer service from Edge Pro. I think the key is, with both companies, the owner is very much involved with the business.
 
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