Super Tool 200... warranty work

[Zatx]

If I sent in a Super Tool 200 for warranty work and they replaced it instead, any idea what they would replace it with?

Wave? Surge? Charge?

Anyone have any experience with this?

Inquiring minds want to know.

Thank you.

 

[IUKE12]

I sent my Super Tool 200 in for loose pliers and the swapped the pliers out giving me the same tool back. My guess on what they would completely replace a ST 200 with...probably the Super Tool 300

 

[Zatx]

Yep... couldn't stand the suspense so I shot their warranty department an email. They'll replace it with a 300.

This one has a broken off knife blade, two twisted screwdrivers, missing lock mechanism, and other serious signs of use... not abuse.

 

[Scoop65]

Within the past 2 weeks I sent in an original LM Supertool and in a very short time I received a new Supertool 300. You can't beat that for service.

 

[Zatx]

Did they include a sheath since this model is different than the one they are replacing?

 

[Limeyfellow]

Within the past 2 weeks I sent in an original LM Supertool and in a very short time I received a new Supertool 300. You can't beat that for service.

I may have to do that I guess. The pliers have some really nice wobble in them right now, part of the screwdriver is knackered, but I feel kind of bad to give up the old thing. It been a good tool over the years.

 

[Zatx]

Shipped out my broken Super Tool 200 on a Friday. By the following Friday I had a brand new Super Tool 300 with a new sheath!

Gotta love that warranty.

 

[KennyB]

They replaced my ST200 with an ST200, but it was brand new. At first I had thought maybe they just replaced the broken tools on the one that I had sent in, but everything on it was obviously new down to the pliers and the frame.

Overall I was impressed with the service, but it wasn't as fantastic for me as others have reported. For one thing, I didn't realize the wire cutters on the ST200 were just little dents, and thought that this was a repair issue--when I talked to a representative on the phone I said the cutters on the pliers were "dented at the bottom" so I would have thought they'd catch that and let me know it was supposed to be that way. Other than that, I had a problem with the locking lever on one side and the serrated blade was completely dull. Their response was, "Are you concerned the locking lever might disengage?" and "You can buy a sharpening kit to sharpen the serrated blade." I wasn't really that thrilled with those responses, but they still took it in and replaced it so I'm at least surprised and satisfied by that outcome--I thought they were gonna tell me tough luck.

It was a gift to me though so it's still awesome of them to even warranty it at all, especially since the previous owner had abused it.