Superb Customer Service!

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CarlRexHubbard

Joined
Jun 6, 2001
Messages
132
I sent my knife off to Chris Reeve about 3 weeks ago for repair. They responded quickly back to me via e-mail, and stayed in touch while my knife was being repaired. They said that there was "galling", and the best part is, they sent me a new knife! Brand spanking new, and I bought my Sebenza used. They just didn't repair it, they just didn't put a new handle on, they sent me a brand new knife with the new style clip(the one I bought was a '98 model). I am thoroughly impressed with what they did and I can understand why they have legendary customer service. Thanks CRK.
 
The lock disengaged rather roughly, with a tight scraping sound. The lock also engaged 90 to 100 percent of the tang. I am not sure what galling is, that is just what they said was the problem so a new handle was needed, and since a new handle was needed they had to fit a new blade to it as well, which basically means they were just going to send me a new knife. A moderator would be best at answering the question regarding galling.
 
I have to agree CarlRexHubbard, that you received service above and beyond the call. WOW! a brand new knife.

I think you described galling pretty effectively. In this instance, I believe it was the fact that 2 dissimilar metals were rubbing against each other, and that rubbing was rough and abrasive. Kind of have to think that the handle was being worn down by the tang. If you were nearly to the far side, and the lock was still sticking/galling, sooner or later, the handle just wouldn't reach far enough to effectively lock the blade in place.

Know I'm not a moderator, nor do I wish to be one. Still, attempted to answer the question. Could be I'm totally wrong. Or not? Point is, you got a new knife!!
 
Galling is when two LIKE metals rub together and form a burr which then becomes a tear which just keeps getting larger and larger. An example of galling is when you try to put a(like alloy) monel nut on a monel stud or bolt of the same alloy...that will quickly produce a galled combination that is almost impossible to get apart. The same holds true of similar stanless parts coming in contact with each other.
The solution I have found to like metal galling is to first lap the two parts together useing a very fine diamond past and then applying some anti-seize compond at assembly.

FYI for those who do not know what monel is...it is an alloy of nickel and copper and is used when corrosion is not acceptable. In my case I was overhauling nuclear fresh water pumps that had monel fasteners. The key to eliminate galling is to make sure that mating parts are free of burrs or rough spots and using a good grade of lubricant.
Ciao;)
 
I wnted to check just what the situation was with this Rex's knife before I posted! Ron is correct in saying that typically it is two similar metals that gall on each other but we find that the titanium of the locking bar has a tendency to gall against the back of the blade. This has to do with the blade being harder than the lock of titanium. We treat the lock in a manner that prevents this galling. When the lock is galling, it becomes hard to move.

What we did with Rex's knife was to replace the lock, which just happens to be the back of the handle! But then we had to replace the blade because the lock and the blade are individually fitted together! And because the back of the handle was newly beadblasted, we reblasted the original front face. So it looked like a brand new knife!

Anne
 
Anne;
Thanks for your information about the tendancy of titanium gauling aginst dissimular metals. Just goes to show ya that even an old machinist like myself can still learn new things. If I had given it some thought I would have understood that titanium having the characteristics that it does (very tough and abrasion resistant) could mate to a galling situation with a hard steel.
None the less, you guys shure know how to design and manufacture a precise tool that will last for a lifetime with some TLC!

:cool:
 
To Chris Reeve Knives,

I have posted my Sebenza for sale as new on another forum. I have gotten mail from someone saying that it was dishonest. I myself thought it was new simply because you said that it was in an e-mail. I would like you to send me ALL the e-mail that we exchanged, because I recall vividly you telling me that it was a NEW knife. I do not have it recorded because my sister deleted my entire folder and it is not in the recycle bin. I believe it was the one where you also informed me of how you were going to ship the knife. Please let me know because I had not checked this particular post and did not know that you had posted. You also said in another e-mail that "you basically got a new knife for free, not a bad deal, huh?". I would not have posted it new based on just that post, because "basically" doesn't cut it. There was another email where you did refer to it as a new knife, so that is what I based it off of. I would not have posted it as new if I had read this earlier or if you had not refered to it as new. Please help. Thanks.
 
I am so sorry if I have upset the apple cart! I will check all the correspondence with Bridget and send it to you. When I checked the details about your knife, I only wanted to figure out what had happened because I had not had anything to do with the process. I will research this whole issue when I get to the workshop later this morning.

Anne
 
Anne,
This might help solve this 'mystery'.

The 'lock' side is marked C 00
The 'other' side is not marked at all. The knife was born in 1998.

The knife looks great, I just love these sebbies. Glad I found out about ya'll. Must have had my head in the sand. :D

Seriously, great job on this one. Looks as good as NIB to me.

Nice to meet you REX.

Thanks,
 
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