On Wednesday, the file on my black SOG Powerlock snapped off while I was using it. I sent an e-mail asking if I needed to send the tool in for repair, or if I could order a new part. I heard back the same day letting me know that they'd be sending a new file blade out and that I'd see it in 10-15 business days.
Today I got a little padded envelope from SOG with a new file blade, new knife blade, and two little flat wrenches to take the tool apart. I was extremely impressed with the expediency of the whole process. I never thought I'd be able to break that tool, and certainly never thought it'd be back together three days later if I did. Kudos to SOG for their excellent service.
A bit off topic, I noticed that my new file has a screwdriver tip, whereas the one I broke had a rounded tip. It's always handy to have an extra screwdriver about, when was that changed?
Today I got a little padded envelope from SOG with a new file blade, new knife blade, and two little flat wrenches to take the tool apart. I was extremely impressed with the expediency of the whole process. I never thought I'd be able to break that tool, and certainly never thought it'd be back together three days later if I did. Kudos to SOG for their excellent service.
A bit off topic, I noticed that my new file has a screwdriver tip, whereas the one I broke had a rounded tip. It's always handy to have an extra screwdriver about, when was that changed?