Tactical Knives Mag....

wyrm

wyrm

Gold Member
Joined
Jan 16, 2001
Messages
733
is tactless.

Some of you will remember my post about my subscription being late.

Swallow your coffe before you read on................................ I took Razoredj's advice, no really.

I e-mailed them about it on Aug 21, I have yet to receive a reply, but I did receive my mag today(Sept04). It came in a brown envelope with a hand written label and postmarked Aug 28. This says to me that they received my complaint via e-mail and sent me a replacement copy, almost a week after they got my e-mail.

Some of you will tell me to shut up and be happy, but I still have a beef. It would have been nice if they had acknowledged their mistake. I would have been happy with a cookie-cutter reply about 'How these things sometimes happen.', or even a 'Damn, we screwed up. Sorry.' But no response is just poor customer service and does not reflect well on the company as a whole.

On the other hand I do love companies like SOG and their service department. I had a problem, posted in the SOG Forum, got an e-mail the next day from Ron who's reply was 'Send it back, I'll make it right' (paraphrased). I really like TK, but I get the feeling they really don't give a hoot about subscribers.

Dale.
 
I got a letter from TK, saying "By now you should be enjoying your first issue", please send $$$. I never did get that first issue, so I never sent $$$.

Decided to to try it again a month or so ago. They sent me the bill, asking to confirm the mailing address before they started sending issues. I paid it this time, in hopes they might actually send something.

Blade, on the other hand, has missed me a couple times. Never got the April or July issues, and haven't gotten the issue w/DDR in it yet (November?).

Mike
 
Tactical Knives remains the best of the knife magazines available. I suggest you e-mail Steven Dick telling him precisely how you feel about the lack of response. (Be sure to include the fact that you did indeed get your magazine.) He's a nice guy, and I'm sure this can be resolved to your satisfaction.
 
TK is the best magazine.

They cost almost $10 here, so I like to buy them off the shelf when I can always get it and I can pick one in mint condition :)
 
Dale,

I can appreciate that you want good customer service. We're used to it from big industries and mass-media publications that have huge infrastructures and many employees.

Unfortunately, the knife industry is about a $10 million dollar industry overall! It's a tiny pie for everyone in it to slice up.

THe knife magazines are very small operations, and the people running them do it out of love, rather than for the money, as you might understand from the figure I stated above. So, they have very little in human and other resources...

Just something to consider. Also, take a look at the positive side of the experience: you got the magazine, which means they acted quickly to respond. You might feel happier if you don't dwell on the negative. Shame on your mother for not giving you enough attetion as a child....;)

(Just kidding)...

All the Best,

Brian.
 
Having a fair amount of experience with the Post Office, it's not always the publisher, who after all has a profit motive to get his product to the customer as soon as possible. It's even worse in Canada, where mail is still transported by mule train, or sometimes, attached to migrating salmon. Oh, sure, postage for a first class letter is only 5 cents, but they charge another 40 cents for storage.
 
Originally posted by Alberta Ed
It's even worse in Canada, where mail is still transported by mule train, or sometimes, attached to migrating salmon. Oh, sure, postage for a first class letter is only 5 cents, but they charge another 40 cents for storage.
Click to expand...

So that's how the rate structure works. I thought the extra money was to pay them to read it first to make sure you are getting quality stuff.
Rob
 
I was going to let this one die, but I might as well respond.

I'm guessing that TK monitors BF or someone alerted them because soon after my original post I got an e-mail from Steven Dick, asking me where I sent my e-mail inquiry. I replied with a copy/paste of the e-mail I sent and the address (the one on their website for subscription questions/problems). I got a reply that stated that I had sent it to the right place.:confused: Well, I was already pretty sure they had received my e-mail since I got my replacement, so I'm not really sure what the point of Mr. Dick's e-mails was since no other info or explanation was offered, other than it was being forwarded to the main office. Isn't he the main office?

Brian, maybe my thinking is backwards, but I actually expect better service from smaller businesses since they would need to have their clients happy and keep spending. Whereas big companies may not even notice (or care) about, let's say 200 people who stop buying their product.

Anyway I actually have 2 copies since I went out and bought one because I figured I wasn't getting a response or my mag. So if anyone wants to buy a copy of Tactical Knives (Nov. 2001) in new condition just send me $5USD and it's yours.:D

Dale.
 
Dale,

Steve Dick, the editor of the magazine is located out west. Harris Magazines, the publisher of the magazine, is in New York. Knowing Steve, I think he spends as little time as necessary in any corporate office.

Steve's email is not the corporate email address which is why he was probably checking to see if it went to the right place within Harris which publishes quite a few periodicals.
 
Dale,

It's right to expect good CS from any company, I agree.

If this incident was a regular problem, I can see bringing it up in a public forum. One isolated incident doesn't deserve condemnation, IMHO. The companies with the BEST CS in the world sometimes let a couple slip thru the cracks. It's because we got all these danged humans running them... ;)

Best,

Brian.
 
I have seen Steven Dick post here on occasion,to answer a question etc.,so no doubt he cruises thru,checking the pulse so to speak.To bad more editors dont do it.
 
You must log in or register to reply here.
Back
Top