Taking advantage of Kershaw?

F

foldinghunter

Joined
Jan 17, 2010
Messages
77
I own several Kershaw AO knives, (Blur, Rake, Leek, Boa, Chive, Needs Work, Shallot). My first thought is wanting an extra torsion spring for each one in case one breaks. I EDC most of them and know the springs should last for thousands of openings, but don't like the thought of one breaking several years down the road and a spring being unavailable for the model. I also don't want to send for springs I may never use just because I know Kershaw will send them out free. I also know if I offer to pay for them, they'll send them free anyway. Any thoughts?
 
even if kershaw cancels the production of a model, and thirty years down the road your knife breaks, most knife companies find ANY way to fulfill your requests and fix the knife, even if it includes crafting a custom part thats out of production...
 
Say what you have here in an email to Kershaw, then see how they respond. It's not taking advantage if they are willing to spend a few bucks to satisfy a customer who has been loyal and purchased a bunch of their products.
 
Just ask for a few for each model and you should be fine. I can't say that the Blur / Leek / Shallot / Chive will be discontinued anytime soon though... just knowing that they're their core products.

Now the Boa is discontinued--may want to get that first.
 
Just my opinion, but I can't see why Kershaw would have any problems sending out a few relatively inexpensive parts to a loyal customer who's more than likely going to be buying more Kershaw knives in the future..:D
 
Around Christmas time I purchased 10 Kershaw cyclones for some of my coworkers. I emailed Kershaw and asked for some extra screws and springs .They asked for the model number and gladly sent me a small bag of screws and springs free of charge and shipped it on their dime. Great people to deal with.:)
 
verisharp said:
even if kershaw cancels the production of a model, and thirty years down the road your knife breaks, most knife companies find ANY way to fulfill your requests and fix the knife, even if it includes crafting a custom part thats out of production...
Click to expand...

That's not true. Maybe a few will make a custom part for you, but most won't. I couldn't get a new backspacer for my old BM AFCK, for instance.

I'm in the same situation as the OP; I think I'd like to get some replacements, but it does seem odd not to pay for it. It would probably be less of a hassle to ask for it now than it would be to ask for them to make a part when the knife is gone, though, right?
 
They wanna send em for free, that's their investment in your future goodwill & word of mouth advertising. Good deal for both parties.
 
My two cents is that I would feel a little guilty taking advantage of the goodwill, so I wait until there is a problem before I ask, I just get this vision of ten thousand guys, all of a sudden asking for parts that aren't bad yet and kershaw taking their focus away from bringing us great new products. I know that they would do it but I think it isn't really the intention of their wonderful customer service to offer up spare parts before they are even needed. So relax, enjoy your knives and if the time comes and you need a spring, call, if they don't have it, you will most likely get traded into something they do have, bottom line is they will take good care of you and you won't have abused their goodwill.

Dave
 
That's really interesting... the same thought has crossed my mind... I agree with verisharp on this one. I'd say that if I was going to order a bunch of parts from Kershaw, whether they offered them free or not, that I'd throw them some $$$. But, personally I'm going to wait until I hear that they're going out of business, aka the end of the world. In which case, I'm throwing them $100 and they better give me 10 of each torsion bar for the models that I have. :D
 
Listen to old Great-War propaganda posters; hoarding is bad!

WWI-Hoarding-Poster.jpg
 
in fairness to kershaw i asked a big dist. about the assisted open springs & he said they seldom break. i would imagine the blade would wear out before the spring. although i do'nt care for autos & assisted openers i ca'nt deny the popularity.--dennis
 
verisharp said:
even if kershaw cancels the production of a model, and thirty years down the road your knife breaks, most knife companies find ANY way to fulfill your requests and fix the knife, even if it includes crafting a custom part thats out of production...
Click to expand...

That has not been my experience.

I have had companies offer to give me MSRP credit for a new model, but they did not attempt to fulfill my original request.

Honestly, I have asked for extra springs and I intend to do so in the future...I mean really how much can they cost. Even if every owner asked for one what could it actually add to the cost of the knife? Your not going to thrust Kershaw into bankruptcy protection over a spring.

But hey, your knife your decision.
 
Wait until you need them. Let the torsion bars sit in the kershaw warehouse instead of you keeping them. Think of this as an additional service the kershaw offers - free storage.

I have had a torsion bar break on a discontinued knife, they ended up just giving me a brand new [upgraded] knife of my choice.

IMHO, there is no need to get additional torsion bars for your knives. Kershaw has got your back
 
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