Team Leader and Rust

Joined
Jun 16, 2005
Messages
2
I have a new Team Leader with the Duratech blade. After a 5 hour hiking trip in Oregon I noticed the exposed areas of the handle and near the lanyard hole had developed light discoloration and superficial pitting. The day was hot and humid but not raining. The covered area of the blade did not have any problems. All of the rust removed easily with a 2000 grit sandpaper. I did treat the knife the night before with Tuf-Glide. Do I have a defective blade ? I expected more stain resistance from this steel.
 
Sorry to hear about your knife. It should not be rusting that easily. What I would like you to do is have you send the knife back to me and I'll get a replacement knife out to you. We want to look at this and see what is causing the rusting. Send me a PM with your address and I'll get the replacement out to you.
 
Sorry to hear about your knife. It should not be rusting that easily. What I would like you to do is have you send the knife back to me and I'll get a replacement knife out to you. We want to look at this and see what is causing the rusting. Send me a PM with your address and I'll get the replacement out to you.

:eek:
That's what is called seeking customer's satisfaction :thumbup:
 
Thanks for the replacement offer. I had high hopes for this knife. Perhaps I got a bad one. I will send this one back. I did sand out the spots with a 2000 grit wet/dry sand paper and retreated with Tuf-glide again. I have not been back out for a hike so hard to say how it will do. However I have looked at it with a 10x loupe and can still see small dots of surface rust on the steel that sits between the zytel slabs. The blade edge and cutting surface has no rust.
 
heck, I'm still making my movie and waiting by the mailbox every day for the SOG's to arrive.....

Cheers,

Carl

p.s. customer service such as this is what prompted me to consider SOG so many years ago .... I have never needed any but just seeing it keeps me hanging around.
 
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