Hello all,
I just got off the phone with Duane a little while ago. He had called me back after I left a message inquiring about a Sterile SEAL 2001. I explained to him that I had recently lost my BT during a police action incident, and that I had previously sold my backup to another forumite who had wanted one badly. I was looking to order a seal for a bigger is better replacement. Without even allowing me to finish my sentence, this great guy quoted me an unbelieveablely low price and turnaround time and said HE was sorry that i lost my knife and wanted to do what he could to help me replace my tool.
We have all left glowing remarks and unbelievable tales of the STRIDER guys generousity from time to time. But this was above and beyond any treatment i expected. He was even going to stay up tonite to finish grinding it so that i could get it ASAP.
I am posting this not to try to convince anyone to buy STRIDER or anything stupid like that. I am so honestly impressed with their dedication and willingness to help, even a small city cop, when I am sure they have a million other things to do, that I feel they deserve an honest thanks from those of us that actually USE their tools.
There are many ways to show your character through your actions. Thank you Duane, I used to be a STRIDER guy for life because of your tools reputation. I now have another reason, the ROCK solid reputation of the men that build those tools. I look forward to shaking all your hands at the NYC knife show. GUINESS is on me.
I just got off the phone with Duane a little while ago. He had called me back after I left a message inquiring about a Sterile SEAL 2001. I explained to him that I had recently lost my BT during a police action incident, and that I had previously sold my backup to another forumite who had wanted one badly. I was looking to order a seal for a bigger is better replacement. Without even allowing me to finish my sentence, this great guy quoted me an unbelieveablely low price and turnaround time and said HE was sorry that i lost my knife and wanted to do what he could to help me replace my tool.
We have all left glowing remarks and unbelievable tales of the STRIDER guys generousity from time to time. But this was above and beyond any treatment i expected. He was even going to stay up tonite to finish grinding it so that i could get it ASAP.
I am posting this not to try to convince anyone to buy STRIDER or anything stupid like that. I am so honestly impressed with their dedication and willingness to help, even a small city cop, when I am sure they have a million other things to do, that I feel they deserve an honest thanks from those of us that actually USE their tools.
There are many ways to show your character through your actions. Thank you Duane, I used to be a STRIDER guy for life because of your tools reputation. I now have another reason, the ROCK solid reputation of the men that build those tools. I look forward to shaking all your hands at the NYC knife show. GUINESS is on me.
Good to see you here brother!