Thank you Spyderco CS!

dalefuller

dalefuller

Joined
Feb 2, 2005
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I sent a Gayle Bradley in for sharpening the last of June. Turns out that the knife had a lock issue I was unaware of. Spyderco's W&R dept. discovered the issue, deemed it unrepairable, gave the knife to their research dept. for further evaluation, and sent me a brand new Gayle Bradley. It arrived today along with a letter apologizing for the delay and the necessity of replacing the knife. And they even returned my check I sent to cover return shipping. So now, I have a new Gayle Bradley, which is currently my most often carried Spyderco, and I have a new GB 2 pre-ordered for whenever they're released.

Thank you to Sal, Charlynn, and whoever is in the W&R dept. that takes the time to examine Spyderco products when they come back in. That's not only good customer service, that's good PROACTIVE customer service.
 
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Spyderco's individual-people-matter philosophy of business has, for me, set the bar not just for others in the knife world, but in all places of business. A true class act.
 
I didn't know that Spyderco needed a Service department. I've had a bunch of them, and never a bad one. Well, I did have a sticky lock once on a Leafstorm.
But I suppose that lightning can strike anywhere.

p.s. I just bought two PM2's yesterday. Sal must be very proud of that company. So am I...
 
Exceptional customer service, they do raise the bar.
I called up to order a couple of replacement clips recently with my credit card in hand, the wonderful young lady was having computer issues and said I'll just have to send them to you for free today, which she did.
Thank you Spyderco for all fantastic customer service stories!
 
I'm into making knives, but this story makes me want to buy a Spiderco. I so appreciate good customer service and quality control. It makes me think that the people in the company understand that their customers are regular people who work hard for a living and deserve to get what they pay for.
 
Sonnydaze said:
I didn't know that Spyderco needed a Service department. I've had a bunch of them, and never a bad one. Well, I did have a sticky lock once on a Leafstorm.
But I suppose that lightning can strike anywhere.

p.s. I just bought two PM2's yesterday. Sal must be very proud of that company. So am I...
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Great call. I have 9 Spyderco knives over 23 years and have never had to send one back. They are not perfect but pretty dang close.
 
Well, I will have to buy another spyderco, thats some outstanding CS right there.
 
Best customer service in the world. I remember how l had broken the tip of a Spyderco Civilian three times , trying to open boxes with it.
I always sent it back to Spyderco and they always reground the tip nicely. Eventually l put that Civilian away since it just can't be used as a utility blade , but it just serves to show how co operative they are.
 
Things must be changing there. I have had horrible experience with their CS. Great knives, but horrible CS......... maybe they are working on that.
 
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Great to hear they took good care of you !
And thanks for posting a positive about a companies CS.
Seems many people tend to post about their negative CS experiences, but many seldom post about the positive ones. I'm talking about with any knife company, or any product, and not just Spyderco.



Lonz42 said:
Things must be changing there. I have not had horrible experience with their CS. Great knives, but horrible CS......... maybe they are working on that.
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Wait, whut :confused::p
 
I like to talk Spyderco up and certain knives in particular because people only mention the bad, You'd think spydercos were junk if you accepted the bad reviews as typical. The whole reason the PM2 for example is so great is the flawless lockup and utter smoothness, folks talking about them being gritty or stiff have a defective knife in my opinion.
 
I have had at least a dozen or so PM2's over time, and currently have 2 users, and several safe queens. Most if not all have been great, and I have been a huge supporter of Spyderco to my knife buddies and others in general. The company is a great success story and I haven't hesitated to tell the story (and to show off my knife) to anyone who would listen. However, I did have one PM2 that didn't quite measure up, and had to send it into Spyderco CS 2 times. The first time they had the knife for 2 months and when it was returned it was in worse shape then when I sent it in to them (and, no big deal, but the box was missing the paperwork and plastic sleeve). So, I sent the knife back to Spyderco again, and they said they wanted $20 more to fix it?!?! What nonsense! Also, it was next to impossible to get ahold of anyone there. Both my emails and phone calls went unanswered for the longest time.

Hands down the worst CS of any company in any industry I have ever dealt with.
 
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