Thank you spyderco for amazing customer service!

B

bubblewhip

Joined
Dec 18, 2009
Messages
248
I sent in a broken and used endura 4 in combo edge to spyderco, lock back was broken so it acted more like a slipjoint than anything else. Sent it back with no box no anything except a letter saying whats wrong with it and the blade itself. Spyderco got back to me and sent me an entirely new endura 4 in box! With 2010 catalog and their mid year stuff as well. Super wicked! Its my first experience with spyderco CS and I would buy their knives on design practicality alone. Having service like this is just a cherry on top.

I also like to say thanks to spyderco employees and thank you Sal for running an amazing company. I work in a retail store for hunting goods and the knife counter I will be sure to tell potential customers of not only your amazing designs but your fantastic customer service.
 
Lucky you. I had a delica 4 that would not lock up properly. It went to Spyderco at least twice. The first time it went in last year, it was essentially new; when I got it back, the problem was definitely less evident but still there. It went back again a couple months ago. I explained the problem and how it went in previously for the same exact issue. I was told to take it back and retire it, or forfeit it and take a 30% discount on a single item (which turns out to be more expensive than online vendors).

I was offended. I left a message and an email asking why it couldn't be fixed considering all the parts are replaceable. I got no response.
 
Hi Bubblewhip,

Thanx much for the kind words. Glad you're pleased. We are fortunate to have an exceptional crew.

sal
 
You must log in or register to reply here.
Back
Top