- Joined
- Jul 27, 2015
- Messages
- 4,666
I realize this is a relatively minor kinda thing, but since i had a very positive interaction with Spyderco's CS today, i wanted to share.
I was changing the pocket clip position on my Delia 4 and lost one of the little bitty screws. Called up CS to ask if there was a way to send a screw, or do i buy a kit, or how does it work. The operator put me through to the outlet store where I spoke with a nice guy. I think his name might have been Josh?
Anyway, he could not have been nicer, and within two minutes he had taken down my info so he could send me a free screw set, along with a little Lactate, and he and even asked if I wanted the bright stainless, or black screws. I mean really, he could not have been a nicer fella. I made sure to thank him profusely, and even told him about how Spyderco has become my go-to pocket knife brand, and that I even had my Manix in my hand while i was on the phone with him.
I know sending out a screw set is really minor stuff, but really, I just wanted to post my personal story about Spyderco CS being good to me, and making an already loyal customer even more loyaler.
I was changing the pocket clip position on my Delia 4 and lost one of the little bitty screws. Called up CS to ask if there was a way to send a screw, or do i buy a kit, or how does it work. The operator put me through to the outlet store where I spoke with a nice guy. I think his name might have been Josh?
Anyway, he could not have been nicer, and within two minutes he had taken down my info so he could send me a free screw set, along with a little Lactate, and he and even asked if I wanted the bright stainless, or black screws. I mean really, he could not have been a nicer fella. I made sure to thank him profusely, and even told him about how Spyderco has become my go-to pocket knife brand, and that I even had my Manix in my hand while i was on the phone with him.
I know sending out a screw set is really minor stuff, but really, I just wanted to post my personal story about Spyderco CS being good to me, and making an already loyal customer even more loyaler.
Great to hear about good customer service. It seems to be a rarity today. Thanks for sharing.