Thanks for Great Customer Service, Kershaw!

Brian_Turner

Brian_Turner

Joined
May 13, 1999
Messages
1,926
I sent an e-mail a couple of weeks ago to the guys at Kershaw Knives asking how to get the tip on my Boa re-shaped (dropped it onto a concrete floor). The response came a mere couple of hours later to just send it in, which I did. Here we are a week later and my Boa is back, perfectly re-profiled, cleaned, and sharp as a razor. No charge at all, including shipping.

Thanks guys!

Kershaw Knives
 
I agree. I bought a used Random Task which developed some blade play. I sent it in, and it came back a week and a half later, locking up tight. Unfortunately, it began to develop blade play all over again.

After emailing Kershaw, I was instructed to send it in so they could replace it with a new style Random Task. Shortly thereafter, I recieved a brand spankin' new Random Task, that locked up like a vault. I even loosened the pivot a little bit so it would open easier and there's still not a hint of blade play.
 
I'll second that, Kershaw is very very good, and understanding!
I had a Random Task, one of the very first ones that were VERY hard to open up, they had a slanted thumbstud and the teeth on that really cut into your thumb! You had to really move the blade out a ways for the Torsion bar to take over. I thought I'd make some minor adjustments to allow better access to the thumb stud, just a round file to make a better thumb ramp down to the thumb stud, well as I filed away a hole opened up near the edge, I just thought `hmmm must have a pocket of air when they did the G-10, no worries I'll just put in some epoxy and sand it down later...' Kept filing down and sanding the ramp and the hole widened a bit. When I got it to where I wanted I just mixed up some epoxy, the 5 minute kind, and pumped it into the hole, things were going well, went to close the blade and the epoxy was sucked into the handle! I thought `Gee that pocket must be bigger than I thought!' So....I applied more! and worked the blade up and down to get the epoxy all the way in and thats when I saw the metal bar riding past the hole! I didn't realize that the scale on that side was milled out for the torsion bar! I JUST turned my folder into a FIXED blade!!! I let out a loud cry that scared my wife! I didn't have the extremely small Torx wrench to remove the scale so I squirted some WD40 into the opening and worked it hoping that it wouldn't seize up! I emailed to Kershaw and they said return it, as they had problems with the very first ones anyway and they were kind enough to replace my Fixedbladed folder...good people stand behind good knives!

G2
 
Hi,
About 3 months ago I asked you on BladeForums "who sales spare springs for Avalanche?". A couple of hours later I received an email from Kershaw Customer Service "Hi, what's your mailing address?" and after a week or so I've found a new spring in my mailbox. Of course I could send my knife back to Kershaw but it was much easier for me to get the spring to Poland than shipping my Avalanche over an ocean...

Piter M.
 
I shipped one back to Kershaw that was run over by a truck. My fault, my neglect, the knife made it out of the truck and played in the road for awhile. I e-mailed them, they told me to send it in.

So a couple days later I get a letter. It says that they don't make that model anymore, but enclosed is a catalog..... Pick one.

PICK ONE! Well okay then. Above and beyond, that company is. Some of the best customer service I have ever seen.
 
Knife people at the manufacturers have been providing us with some very good service. Spyderco always gets raves and I've had some extremely good support from Camillus, but I've got to agree that Kershaw's service is right up there with the best. I have a Mini-Task that was getting pretty wimpy about opening so I e-mailed Kershaw and they said to send it in. I got it back less than a week later!:eek: It was as snappy as anyone could want it. I saw they had sharpened it and worried at first because I had it pretty sharp myself, but no worry. Their sharpening job was just fine! Good service and I can't imagine how it could have been faster short of a Star Trek transporter. Their in-plant time must have been measured in hours (and not very many of them:)). Yes, it is definitely the same knife I sent. They did work on it.

Paul
 
Kershaw definately has found a repeat customer with me. I had a Random task that I loved but the blade developed some play and I got nervous using it so I called them and they told me to send it in. I jokingly sent in a note that if they didn't have any random tasks in stock that they could send me a black boa.(i hadn't been able to find any in hawaii at the time) a week later the postman brought ma a new black boa and it has been my EDC every day since. I now often recommend Kershaw to my buddies and one bought a scallion and the other a Black out. I am thinking about getting another random task as they are such wonderful knives.
 
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