Thanks Yangdu!

[Elevyn]

Hello everyone, just wanted to share an awesome HI customer service experience.

Early December I ordered an 18" WWII with a KMF sheath from a DOTD. Waited a weekend and received the shipping "tube" on Monday. Immediately after opening the package I noticed what I assume to be shipping damage:
(need to work on my picture taking)

I assume somehow the end of the package was slammed on the ground with a fair amount of force. Here is how it should look in the sheath:

I contacted Yangdu to collect information for filing a claim with USPS, but she explained that it would be easier and quicker to send a replacement sheath. The replacement arrived 2 days later

I'm really enjoying the WWII, the handle is a bit smaller in diameter and little flatter than the handles on my CAK and Bahadur, makes it feel more lively in hand.

My small collection:

Thanks again Yangdu!

 

[Steve Tall]

I can't see your photos (yet), but I assume that you now have an extra "beater" KMEF sheath you can use when it's rainy etc. :thumbup:

 

[Elevyn]

If you can't see the photos, the damage to the sheath occurred between the plastic d ring on the tip and the first rivet on the belly of the sheath, where the WWII's edge was forced though the layers of leather and cut the stitching. A 1.5" length of edge sticks out about 1/8"-1/4" if the khuk is fully inserted into the damaged sheath. About 3/4" of blade shows when inserted into the replacement sheath.

I'll try to fix the damaged sheath after the holidays, and probably will use it as a beater then.

 

[Yangdu]

Great news