They can't take my call because they are in a meeting!

[annr]

Who are they? BCBSMA Customer Service.....Their outgoing message says to call back after 11:15 (hope I'm free ). Really? this is pathetic. Premiums are over $1100/month and this seems hardly plausible.

 

[Blues]

I am sending officers over to collect any and all firearms. (Thank me later.)

Just kidding, obviously. Seriously, though, our system is clearly broken and in need of serious revamping.

I have been speaking with several physicians on another board primarily related to firearms and training, and many of them are just as despondent over the state of affairs.

Can only hope that some resolution or movement in the right direction is not too far off to help those in need of it.

 

[annr]

Just amazingly tone deaf.

We had to resolve things by phone with the bank and AT&T yesterday--there was no "call back later, we're in a meeting." Not saying banks and phone carriers are wonderful, but I'm hard pressed to think of an industry interface where the consumer may be more reliant and more out-of-pocket with less satisfaction.

I was calling about my coverage, BTW.

 

[benchwarmer380]

Just amazingly tone deaf.

We had to resolve things by phone with the bank and AT&T yesterday--there was no "call back later, we're in a meeting." Not saying banks and phone carriers are wonderful, but I'm hard pressed to think of an industry interface where the consumer may be more reliant and more out-of-pocket with less satisfaction.

I was calling about my coverage, BTW.

If they were a small business of 30 or so people then it'd be more understandable, but this part of BCBS has like 4,000 employees. Seems like they should be large enough to at least have some in the customer service department on hand to field calls, especially considering this is the middle of their "busy season".


Was this a first time thing or have you experienced communication issues with them previously?

 

[annr]

If they were a small business of 30 or so people then it'd be more understandable, but this part of BCBS has like 4,000 employees. Seems like they should be large enough to at least have some in the customer service department on hand to field calls, especially considering this is the middle of their "busy season".


Was this a first time thing or have you experienced communication issues with them previously?

I agree. This is open enrollment and it seems inconceivable they could or would not staff the phones. I don't know how long they were meeting. I called just before 10--that's at least 75 minutes.

Every communication experience has not been helpful, but this seem bizarre. This is the first time I've been told to call back due to their meeting during customary business hours. (I do try to limit my calls!) They don't take calls on weekends or after 5 which also has struck me as not consumer friendly. Some people are working 9-5 and can't hang on the phone waiting to speak to them.

 

[annr]

I learned the answer which may be indicative of why communication problems can develop:
I AM covered 100% if it is a preventive screening
I AM covered minus some unstated amount toward deductible, if this is ordered as a diagnostic test (because I have symptoms or the doctor suspects something).
I AM covered either way if I have met my deductible.

 

[Danke42]

I guess this all depends on him getting bail.