- Joined
- Jun 5, 2006
- Messages
- 2,718
I bought a TomTom One 130 car GPS navigator back in January. Worked great out of the box, very naturally intuitive for operation, worked great for four months. I loved it. Then the startup screen locked up. Couldn't do nothing to make it go.
Set it aside, PO'd, finally got around yesterday to do something about it. Called up their tech support (1-866-486-6866 for those who may be searching). They're in Syracuse, NY, not Bombay.
The young lady I talked to was very helpful, understood the problem, sent me an email about how to deal with it. Well, no joy. This went on for several more phone calls, four different people, two days, all very helpful, polite and professional. I can't fault these youngsters for anything, they did their best and were very polite and friendly.
The problem, I believe, is that TomTom doesn't want you to send their product back for replacement, which would have been the easiest solution. Instead, I have spent two days mucking around online trying to fix this: their solutions are to uninstall and reinstall the program, format and reinstall, yada yada, drag me through a knothole.
I had to go through all this before they finally conceded that there is something wrong with the product (the chip) and gave me the information on how to return it for repair or replacement.
This device probably costs about $20 to manufacture, yet I have spent two days like a fool trying to fix the problem online. Aaarghhh!
Anybody else experience this? Any advice to soothe my tormented soul?
Set it aside, PO'd, finally got around yesterday to do something about it. Called up their tech support (1-866-486-6866 for those who may be searching). They're in Syracuse, NY, not Bombay.
The young lady I talked to was very helpful, understood the problem, sent me an email about how to deal with it. Well, no joy. This went on for several more phone calls, four different people, two days, all very helpful, polite and professional. I can't fault these youngsters for anything, they did their best and were very polite and friendly.
The problem, I believe, is that TomTom doesn't want you to send their product back for replacement, which would have been the easiest solution. Instead, I have spent two days mucking around online trying to fix this: their solutions are to uninstall and reinstall the program, format and reinstall, yada yada, drag me through a knothole.
I had to go through all this before they finally conceded that there is something wrong with the product (the chip) and gave me the information on how to return it for repair or replacement.
This device probably costs about $20 to manufacture, yet I have spent two days like a fool trying to fix the problem online. Aaarghhh!
Anybody else experience this? Any advice to soothe my tormented soul?
