Trident Troubles

bfm

bfm

Joined
Mar 10, 2000
Messages
777
So, I buy a new MOD Trident from an online retailer. One thumb stud looks a little chewed, but that is on the left side so no big deal for me. But, the blade is just touching the side opposite the liner lock when closed. So I sent it back to MOD. Got it back today. The blade is a little more centered and they greased the pivot but I noticed a small notch on the blade that hadn't been there before. At first I thought they had used it to cut something, no biggy I just resharpen it. What I found was that the blade had gone past the detent that holds it closed and the edge had hit and scraped clean a small patch on the inside of the back of the handle. Should I send it back again, resharpen and try not to push it past the detent, or just suck up and deal. I eagerly await advise, rants, raves, and digressions.

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It is not the fall that kills you. It is the realization that "yes, you did something that stupid."
 
For what they charge for MOD knives, and the reputation they have for quality, and you already sent it in because of a problem, I think you should send it back again and ask for a new knife. Call your dealer first and let him know what's wrong.
 
Sounds reasonable to me, I just always worry about being a pain in the ass to people who are really doing their best. ( I always assume people are doing their best until they prove otherwise)
 
I would send it back and ask for a new one.
 
bfm, you aren't being a pain.

You are giving them a chance to do their best, which they haven't accomplished yet! and you are helping them to improve their quality control by pointing and pointing and pointing out flaws in design and/or execution.

By the time this is over, you will have an excellent knife that you can confidently use to its full advantage, and MOD will have a better idea of what has undoubtedly gone wrong many unreported times on their production line.
 
Bfm, I agree with Esav.

I use to feel the same way as you do, but the more expensive the products I buy become, the less I am willing to put up with poor quality control.

Unless the company doesn't care about quality control, they shouldn't see you as a pain in the a$$. If anything, they should feel uncomfortable with the fact that they did not provide you with the appropriate quality product.

Bfm, your faith in your fellow man does you credit, but I think you should be firm. You sent the knife back once, and obviously the problems were not properly resolved. This must have cost you time and money. This inconvenience, combined with the failure to correct the original quality control problem, is inexcusable. While you don't have to be rude, there is nothing wrong with calmly stating how you feel about the companies level of service, and what you as a consumer expect in their resolution of the problem.

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Hugh

[This message has been edited by hat (edited 11-28-2000).]
 
What you describe sounds like unacceptable quality control. I would send the knife and a photocopy of the original sales receipt back to MOD and request a new knife if they cannot fix this one properly.

Have you contacted the online dealer? Yes they may be an online storefront but, they still have an ethical obligation to ship good product, checking for defects prior to shipping. This may have just been a fluke that the online dealer would like to rectify if they are given a chance.

Stay Sharp,
Sid


[This message has been edited by Sid Post (edited 11-29-2000).]
 
Well, talked to MOD today. More or less decided that I would just live with it. The blade doesn't touch the back of the handle at rest, but it takes very little pressure to push it to the point that it does. Really liked the look and the feel of the knife, the blade has a nice heft to it, but I do not think I will be buying from them again. On the up side it is sort of like that first dent in you new car, it ticks you off, but you care less about all the rest of the dents you know will follow.

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It is not the fall that kills you. It is the realization that "yes, you did something that stupid."
 
Bfm you say you talked with MOD. What did they suggest you do? Did they ask you to return it? If so, I would return it with a polite note explaining what is happening and what you would like done, i.e. repair or replace. Jim Ray, head honcho, is a fine fellow and I'm sure will stand behind his product. I would think P.R. is worth more to MOD than the cost of one knife! Just my opinion.

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Art Sigmon
"I can do all things through Christ who strengthens me"
Php. 4:13

"For the word of God is living and powerful, and sharper than any two-edged sword"
Heb. 4:12
 
Got passed up the chain of command three spots to where I was talking to Jim himself. At that point he asked me to do a test to see if the blade was hitting the back of the handle. I said only when it goes past the detent that it sits in when at rest, but that it took very little force to do this. It sounds like it hits the back when you push it closed (i.e. it goes past the detent before coming back to it at rest) and I was by no means snapping or slamming it shut. He started discussing the fact that it should not be pushed past the point where it sits at rest. I lost interest in argueing further and said I would just sharpen out the nick and learn to live with it. I may not keep it, so if I don't give it to a friend, look in the for sale section soon.

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It is not the fall that kills you. It is the realization that "yes, you did something that stupid."

[This message has been edited by bfm (edited 11-30-2000).]
 
Bfm,
Sorry to hear that the conversation went that way. I do not have a MOD anymore so I can not test mine to see if this occurs, but I wouldn't think that the blade could go past the detent without something being wrong. As I said, I no longer have any MOD's so I can't try this out firsthand. Anyone else reading this post have one you can try this on? As long as the bladestop and detent are aligned when the blade stops moving the detent should have moved into place.
I am at home today, for the 2nd day in a row, battling bronchtitis. It may be all the codeine in the cough syrup, but I am having trouble picturing this happening!

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Art Sigmon
"I can do all things through Christ who strengthens me"
Php. 4:13

"For the word of God is living and powerful, and sharper than any two-edged sword"
Heb. 4:12
 
Art, hope you feel better soon. At least you can do all your holiday knife shopping online
wink.gif


The roller in the lock holds the blade above the back of the handle when closed. But as I said, unlike my Microtechs and Benchmades a little pressure will push the edge into the back of the handle. It is the only knife I have that does this out of about 14 assorted folders. And, it is one of the three most expensive ones I own.
 
Just checked my Trident to see if I had the same problem....nope, mine won't budge when closed. Your knife is still broke, I say make 'em fix it. This is the first I have heard of a bad MOD, I would think that they would really be trying to fix it.
 
I wouldn't keep it in it's current condition either. We all know how much of a hassle it is to get anything -- including knives -- serviced but it's not exactly like your Trident is a dime store, bubble-packed, pocket knife. You paid good money for it.

It's an expensive, high-end blade and you are entitled to have one in good condition. If the fit/finish is not to your satisfaction, you should get it rectified; especially if you intend to resell it as "little problems" will devalue a product quickly.

It's in MOD's best interest to fix it for you too since they wouldn't want people saying their products/services are sub-par on a knife message board!
 
det, thanks. Was kind of hoping to hear from someone who had a Trident to compare with.

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It is not the fall that kills you. It is the realization that "yes, you did something that stupid."
 
Ask for another knife and if that doesn't work. Put the FEAR of GOD in them. TEll them that you will bad mouth them on bladeforums.
 
The Trident is a superb design, I just wish Microtech built it. I've seen quite a few (early) MOD liner locks fail with hand pressure. I've heard they have improved, but I guess lemons can still slip through QC. I'd make them replace the knife if you really like it.

Take care,
Chris
 
bfm,
Their warranty states "It is guaranteed against manufacturers defects to last you for the rest of your life!" That sounds like a manufacturers defect to me. Anyway, I don't know who you bought it from, but check to see if they have some type of guarantee. Cumberland Knives warranty says that if the manufacturer will not repair/replace a defective knife, they will.
 
bfm,

What they are doing to you is absolute bulls**t!!! It is clearly a manufacturing defect. Send it back and DEMAND that this knife either be replaced or properly repaired under the warranty. They made the rules, they should follow them.

Quality knives my ass!

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firedept_md_wht.gif
"Don't interfere with anything in the Constitution. That must be maintained, for it is the only safeguard of our liberties.
----Abraham Lincoln
 
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