ssblood
BANNED
- Joined
- Jun 20, 2002
- Messages
- 1,421
A few weeks ago I sent my Umnumzaan back to CRK asking them to resharpen it like it was from the factory.
This is the letter I sent with my knife.
"I sharpened the knife with the EP and had problems with the edge rolling and would like for it to be resharpened as it was from factory. Will pay whatever charges necessary for this.
I would also like to purchase the CRK grease and the takedown kit.
Please contact me for payment information for blade repair, grease/takedown kit and the shipping.
Thanks
David"
I received my knife back and had problems opening it. The first thing I noticed was that the knife was just touched up to sharpen. They had not resharpened the knife like I had asked and was willing to pay for the employee time of doing so. (I asked for this in the original phone call, in my letter and when I called and verified that they had recieved the knife.) I then tried to loosen the pivot to get the blade to move easier being that it was very tight. I had to grab the blade to open the knife. I loosened the pivot and noticed that this was making no difference so I took the screw out for curiousity.
This is what I found.
I called CRK this morning and asked how I could get the knife edge resharpened like factory. I also mentioned the loctite problem I had fixed already. I was told that I needed to ship the knife back to them and that she would see what she could do about the return shipping. This afternoon I get a call back and am told basically that the loctite would not happen like that. That she had seen them put the knives together and that they always use very little loctite. I got the impression that to put it lightly, she or someone was under the impression that I was imagining things.
I was also told that if I wanted the knife sharpened I would have to ship it to them ago and pay for the shipping both ways. I payed almost 19 dollars to ship it the first time and 14 for the shipping back. I was contempt with paying to ship it back to them but having to pay the return shipping again was pushing it in my opinion.
My problem is it was clarified several times what I was asking them to do. I was willing to pay to have this done. If they had said it would be an extra 25 to sharpen it back to factory I would have been happy to pay it. On top of that, to act like it was impossible for the knife to have left CRK with the loctite jamming the pivot up was the icing on the cake.
I like this knife. A lot. I feel very let down with the customer service I received. If I do decide to send it back to have it fixed I will have spent 66 dollars to do it.
I called and tried to figure out a decent solution to this. I was fine with paying to ship it back the second time for that matter. I wasn't going to post nothing about this experience here until I was basically told I was imagining the loctite being all in the pivot. Well here's a picture.
Thanks
David
This is the letter I sent with my knife.
"I sharpened the knife with the EP and had problems with the edge rolling and would like for it to be resharpened as it was from factory. Will pay whatever charges necessary for this.
I would also like to purchase the CRK grease and the takedown kit.
Please contact me for payment information for blade repair, grease/takedown kit and the shipping.
Thanks
David"
I received my knife back and had problems opening it. The first thing I noticed was that the knife was just touched up to sharpen. They had not resharpened the knife like I had asked and was willing to pay for the employee time of doing so. (I asked for this in the original phone call, in my letter and when I called and verified that they had recieved the knife.) I then tried to loosen the pivot to get the blade to move easier being that it was very tight. I had to grab the blade to open the knife. I loosened the pivot and noticed that this was making no difference so I took the screw out for curiousity.
This is what I found.
I called CRK this morning and asked how I could get the knife edge resharpened like factory. I also mentioned the loctite problem I had fixed already. I was told that I needed to ship the knife back to them and that she would see what she could do about the return shipping. This afternoon I get a call back and am told basically that the loctite would not happen like that. That she had seen them put the knives together and that they always use very little loctite. I got the impression that to put it lightly, she or someone was under the impression that I was imagining things.
I was also told that if I wanted the knife sharpened I would have to ship it to them ago and pay for the shipping both ways. I payed almost 19 dollars to ship it the first time and 14 for the shipping back. I was contempt with paying to ship it back to them but having to pay the return shipping again was pushing it in my opinion.
My problem is it was clarified several times what I was asking them to do. I was willing to pay to have this done. If they had said it would be an extra 25 to sharpen it back to factory I would have been happy to pay it. On top of that, to act like it was impossible for the knife to have left CRK with the loctite jamming the pivot up was the icing on the cake.
I like this knife. A lot. I feel very let down with the customer service I received. If I do decide to send it back to have it fixed I will have spent 66 dollars to do it.
I called and tried to figure out a decent solution to this. I was fine with paying to ship it back the second time for that matter. I wasn't going to post nothing about this experience here until I was basically told I was imagining the loctite being all in the pivot. Well here's a picture.
Thanks
David
