***Updated*** Warranty service shocker

AntDog

AntDog

Joined
Apr 3, 2001
Messages
27,034
Just got my 110 back from warranty service. I asked them to replace the cracked oak scale and even the scales up with the bolsters. I also specifically put on the form to make sure it locks up tight with no blade play.

Got it back today and the scales look great. They replaced the blade since my blade steel was not available (a slight upgrade), but it has tons of blade play. Actually a ridiculous amount. The blade hits both liners closed with zero force. Open, it wobbles side to side, but none up and down. It's like they put it together and didn't tighten it all the way and polished it up.

I was shocked. I am also more than a little disappointed. It took forever, and I was very much looking forward to carrying my 110 again.

Where to go from here? Send it in again only to have my instructions ignored? Sell it off and buy another and hope for the best?

I bought my brother a brand new 110 at Walmart just last night and it locks up rock solid and has the parts mated together better than mine. :thumbsdown:
 
AntDog said:
Just got my 110 back from warranty service. I asked them to replace the cracked oak scale and even the scales up with the bolsters. I also specifically put on the form to make sure it locks up tight with no blade play.

Got it back today and the scales look great. They replaced the blade since my blade steel was not available (a slight upgrade), but it has tons of blade play. Actually a ridiculous amount. The blade hits both liners closed with zero force. Open, it wobbles side to side, but none up and down. It's like they put it together and didn't tighten it all the way and polished it up.

I was shocked. I am also more than a little disappointed. It took forever, and I was very much looking forward to carrying my 110 again.

Where to go from here? Send it in again only to have my instructions ignored? Sell it off and buy another and hope for the best?

I bought my brother a brand new 110 at Walmart just last night and it locks up rock solid and has the parts mated together better than mine. :thumbsdown:
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That really sucks AntDog But i'm in the market for a CHEAP 110 to put in my empty Buck sheath, Just sayin
 
Sorry to hear your 110 was returned not up to snuff.

I recently had an excellent experience with Bucks Warranty service. I called and emailed them about a broken pocket clip and they mailed one to me free of charge the very next day.

If you have the time I’d suggest calling them. The staff is very friendly and accommodating. I would bet they would be willing to help you out and probably even pay for shipping both ways.

The waiting part is a bummer though.

I hope you are able to get this resolved.
 
Makael said:
You can send it to me and I'll give it to Jeff H. The turn around time is same day back to you.
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Mike, no kidding? That would be fantastic. I trust you and I know you know what's what.

I'll send you an email shortly. Thank you very much. I've been carrying Bucks forever. There are a lot of reasons for that, and this is one of them. I know it'll be set right.
 
AntDog said:
Mike, no kidding? That would be fantastic. I trust you and I know you know what's what.

I'll send you an email shortly. Thank you very much. I've been carrying Bucks forever. There are a lot of reasons for that, and this is one of them. I know it'll be set right.
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No problem. Merry Christmas. Lol
 
Buck’s service treated me great. I sent 3 knives in for a spa treatment, and on of them I wanted a new blade and scales.
Well I talked to a lady about 5 weeks after I sent them in and she talked me out of a new blade saying they could fix the blade on it.
She said I should keep the blade because it hade the 2002 stamp.
Long story short is they fixed everything and gave me new scales, free of charge. They sent my check back to me.
I also sent in a 110 pro because the blade was loose as a goose.
Got it back tight.
 
I've tightened side to side play the redneck way. It's not hard and won't damage your knife. The pin is easy to tighten. Wrap your 110 in a towel and tap it with a rubber mallet where the bolster pins are. Works for me every time.
 
It works. I have put the pivot in leather and slightly applied pressure with a vice.

The pin could protrude some.
 
Pressure on the entire brass bolster or part of the bolster allowing the bolster to compress and the pins to receive zero pressure?
 
The whole bolster, I have minimum experience vs the years others have in here.
 
No, haven't tried to fix it myself. I may give it a shot and if it doesn't work send it to Mike.

It still has a couple other things going on, so I may just send it in. For some reason the lockbar doesn't mate up even with the height of the blade spine. The spine is higher. Also, the lockbar is proud of the rest of the handle.

If the blade spine and lockbar were ground flush with each other and flat with the rest of the handle, and the blade play was fixed it would be just right. By just right, I mean like most stock 110s lol. :rolleyes:

How the warranty department can't nail it like the factory floor is beyond me.
 
sassafrassdogs3 said:
I think I would send it to Mike and let him get it fixed. He would know who to take it to, to be done right...
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I think that's exactly right, and that's what I'll do. I'll be sending it as soon as I can.

By "send it in" I meant I will be sending it to Mike (not directly back to Buck). I know he can get it taken care of.
 
Don't you dare try to fix it yourself. Their warranty dept. has fixed every knife I have sent them but one. Send it back again. The Spitfire with the bent handle that I gave away is something I already regret.

Buy another 110, you should have two. I recommend a limited edition from a vendor I'm not allowed to mention or the Custom Shop.
 
The 110 has been sent. Mike, you should get it Monday or Tuesday. Thanks again for taking the time to do this.
 
***Update***

I sent my 110 to Mike and he took it in to the Buck factory. Just got it back today and it is 100% dead on perfect. I couldn't be happier with the knife and the outcome.

Buck truly does stand by their knives. I've always recommended them, and I'll continue to do so.

Thanks again, Mike! And thank you, Buck! (Whoever worked on it - thank you very much)

I'll let this photo I just took do the rest of the talking:

image.jpg
 
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