Usual Customer Service response time?

[DanR217]

Sent CS an email Tuesday and haven't heard back yet. What's the usual response time frame?

 

[tankmbt]

Took only a couple of days for them to respond last week.

 

[jkarp_53]

Why emails are so slow to be responded to is only a guess, I've always called them at 800-800-7427.

 

[338375]

I have always had quick response to e-mails, but they aren't always reliable. Heck, you never know for sure if they got it or not...
As jkarp said, call... The people I have talked to on the phone are very nice, and very helpful.

 

[RevDevil]

There is a counter on their site indicating approximate turn around time.

 

[toker]

I've NEVER received an email response to any of the inquiries that I've had to Benchmade. I usually call them and receive a prompt answer.

 

[Wavicle]

It two weeks for a response to my last email request. That was mid-January 2015, with a response in the first week of February. But while it took some time, my request was answered and replacement parts were shipped without further comms.

 

[Coachmike1970]

Took a few days for me. Bigger concern is that after I send my Rift out, on my dime, for warranty work, it took a week after confirmed delivery to get an email that they received it.