Warranties... it sure would be nice if...

[slimshaneee]

Frustrated that after buying a knife that cost over $100 that was manufactured poorly cost me $20 of shipping to make it a safe knife to use. I understand that things "slip through the cracks" and "everyone makes mistakes"


It sure would be nice if no evidence of abuse is found, if a knife is sent in for a legitimate lock problem that the shipping cost be covered by the manufacturer rather than the poor fool (me) That bought a brand new, over $100 knife with a bad lock.

I didn't know they were $20 extra to get one that works or I never would have bought it!

Am I the only one who feels that way or what?

 

[orthogonal1]

I suspect you're the only one in the United States who pays $20 to ship a knife. Where'd you ship it and how big and heavy is this knife? (Am I being too harsh, here? Sorry if it seems that way.)

I've had few issues with the locks on the knives I've bought (knockin' on steel), but I have yet to pay for a repair. $5-$6 to box and ship, the companies sent them back to me on their dime.

 

[Jake Bauer]

Solution:

Buy RAT Cutlery. Fixed blades have no problems with lock failures.. and if you do need something fixed, RC will do it for free, no questions asked.

 

[MMAmonkofireland]

I would have to say that most of the time it doesn't cost me more then 10 bucks to send a knife I own back for a problem or sharpening. I am also curious as to what knife it was. Seems like a high shipping charge.

 

[Toyz]

I couldn't determine from the original post if you bought from a store or on-line. Even though there are some great deals on-line - I really like to look the knife over before buying. When I go to the local knife store - I typically ask the owner to pull all of the inventory he has on hand for the model I am interested in. I make sure I get what I am confortable with as far as lock-up, blade centering, etc. I pay more for the knife, but I eliminate the need to have to send the knife back.

It seems like most of the knives I have purchased off the web have had either off-centered blades or lock-up that is less than desirable. Luckily I have been able to fix most of the problems myself without having to send back.

 

[slimshaneee]

I don't want to start a slam a company fest as I like their knives and am not looking for drama. The warranty deal is to pay shipping with insurance there and back is the requirement. I am not exaggerating the shipping costs, I am not counting packaging. (which isn't much)

My knife worked fine for about two weeks. The locking liner got easier and easier to disengage. Then I tried to push the blade shut with my hand out of the way with the lock engaged and it did. There are no knife stores around me that I have found but if there was it is likely I would have taken this one home, it seemed ok to begin with.

Good suggestion Toyz. I may have to invest a little more time in trying to find a local store where I could handle the knife first. Even though it is more at first it could save in the long run. I wind up buying many knives that interest me just to try them out.

I was just saying it would be nice that if a product failed through no fault of your own, shipping charges be refunded after the company had a chance to inspect. And was wondering if anyone else felt the same.

I do have an Izula which is fantastic and you are right no lock to fail! I've been carrying a good old sodbuster jr. I'd rather know I don't have a working lock and make sure I act accordingly.

I'm not saying I believe every company should. I don't think anyone does.
I meant for the thread to be more like the beach boys "wouldn't it be nice if... ...."
You know in a perfect world, dreaming type of thread. Just honestly wondering if anyone else thought it would be nice. I guess I really see nothing positive coming from this thread. And realize now that I started it with a whiny crabby tone. Lesson learned and....

Shutting her down!