Warranties .... ???

Mark W Douglas

Mark W Douglas

Joined
Nov 16, 1998
Messages
1,345
Sal, Danelle, Spyderco Team, Anyone ....!
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As I am sure you are aware by now that I buy duplicates 99.99% of the time when I make my knife purchases for putting away for the future of my kids.

Question now, being I am the original purchaser and the knives will be passed on down to my kids in the future which will probably be a long time from now, will they still be warranted for them? Of course they will still be considered new because they have never been used and most have never even been taken out of the boxes yet!

Mark
AKTI Member #A000003
 
I wouldn't see why not. I imagine they would be, but then again I don't work for Spyderco! You are giving these knives as gifts, and I would think that the receiver of a gift, despite not being the original owner in a technical sense, would still be under warranty coverage.
 
And the related question, what about if they are used? I give knives as gifts and I don't give them in NIB condition.

-Cliff
 
I bought a used Jot last winter from this forum that had blade wobble (I hate blade wobble). I told Spyderco that I was not the original owner, that I would pay to get it fixed and they replaced the knife anyway at no charge. I was very impressed.

Viva La Spyderco!

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~Greg~


 
I know when I used to collect Buck Knives I sent a few back over the years for repairs and they sent me back brand new ones free of charge and no questions asked. All I did was send them back and told them the problem.

Had no receipt with it or anything!

They do have a lifetime warranty against defects, but one was kind of my fault that it needed fixed, they sent me a new one anyways!

A knife could be sitting on a shelf at a dealer for months and like myself, have them tucked away for future. I would hope that the knives would be under warranty from the time you actually started using it, it wouldn't be fair to start the warranty when bought (date purchased) if they were intended on not being used until long down the road. And, I also feel it shouldn't matter as to who actually purchased it, it should be who ends up with it, like mentioned above, could be given as a gift and receipts are not usually given to the receiver of the gift!

This isn't a automobile we are talking about
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Course, maybe Knife Manufactures should sell extended warranties like automobiles, aye !
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Mark
AKTI Member #A000003

 
My EDI Genesis was sent back to factory after I had a conversation with Will Fennell. I had mentioned that I have filed and polished different spots all over the knife to make it function better: I was told it didn't matter and that EDI would take care of me. They are going to send me a new knife! I was surprised that Mr. Fennell e-mailed me back and said that he wanted to talk with me. He was very pleasant and listened to my complaints and problems. I wish that all the companies would show this much concern for any of their customers. Thanks again EDI - super customer satisfaction!
 
I can answer this one. Wish I would have known sooner in fact. Spyderco will still warrant the knife in both cases. If only I would have known about 6 months sooner =(. Oh well haha

Regards,

Tom Carey
 
Two quick non-knife warranty stories:

My 10+ year old compact Pentax binoculars got damaged when one of my daughter's friends forced the right occular past the stop. Pentax apologized for the failure & for the fact that they no longer had appropriate repair parts available. They "hoped I would be happy with" the new pair they sent in replacement.

After about 4 years of hard use, I contacted Port to arrange for repair work (broken catch, rolled over when placed on ground, etc.) on my leather briefcase. They overnighted a new replacement briefcase together with a pre-paid shipping label for me to return the old briefcase to their quality assurance dept.

For the cost of the replacement items, both companies gained me as a customer for life, not to mention the good will generated when I retell the stories. Excellence in customer service results in customer loyalty. Oh, MD...?
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Cheers,

--+Brian+--

 
Without quoting Spyderco's entire Warranty, (which you can read at www.spyderco.com of course) I will say that Spyderco's warranty dept. will treat you fairly, and honestly. We have received old knives, from the early days of Spyderco, and generally can remedy the problem to the customer's satisfaction. Sometimes knives have to be replaced, sometimes they can be repaired. We do have guidelines against misuse and abuse, but rarely, if ever, is a customer disapointed in what was done. Some people have a hard time admitting that a knife has served it's purpose, and should be retired. What do you guys think about that? Do you have a hard time facing when a knife is "used up"? Or do you ever get to that point, even?

One problem with repairing old knives is availability of parts. If you've ever tried to restore an old car, I'm sure you can relate. Generally we can recondition it back at least to a state where the customer is happy.

Hope that helps!
Danelle

 
Danelle,
You need to look no further than your local SEARS store. They sell all sorts of stuff, but their reputation is built around the CRAFTSMAN hand tools. One of the big reasons they're still in business and WARDS is history.

Will a company take a bath from someone that misuses a product? Given the falibility of people, of course. But how much product goes out the door because of that warrenty? You can't buy that kind of advertising or good will.
Happy Trails,
Dan
 
Addendum..
Danelle,
Most people will retire their stuff and wont abuse the good will.
But it is such a comfort for most people that use toos hard, that things can be taken care of....A security blanket , if you will.

The products will be sold and used and even more sold as a result. An (boo, hisssss)"ELU" not only needs to be satisfied with their purchase, but they also want to buy that "security" if something stupid happens. And even when the "stupid" does happen, it doesn't mean that they will act upon the warrenty. Just knowing that it is there is enough. Most people, at least for now, know when it's time to pay for another replacement item.
Dan
 
Dan,
I took a 3/8" Craftsman drill back to Sears that had worn out bearings (very noisy) thinking that it was guarenteed for life. They would not warrentee it, said that it was worn out, but would repair it for 50 bux, more than a new one costs on sale. Do you think I bought another Craftsman? I still buy their handtools but haven't bought another Craftsman power tool since.
 
HI CHIEF,
Like I said, "hand tools". Their power tools are ok until something goes wrong, it's a price point thing with them, since SEARS doesn't manufacture anything at all.

What happened to you has happened to most of us tool users at one time or another. At SEARS, it's happened to me several times.

Why then do I keep buying CRAFTSMAN power tools? Because, now I only buy the reconditioned one at a real savings and they were usually ones that were faulty right out of the box, therefore covered by the warrenty.
Happy Trails
Dan
 
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