- Joined
- Oct 19, 2005
- Messages
- 19,791
Good morning Fiddleback customers. I am posting this thread here to allow folks who have warranty concerns a public place to post their situations. Please feel free to put whatever warranty issue you have here.
First, my warranty:
Warranty- I back my knives with a satisfaction guarantee. When you get the knife it should make you happy. If it doesn't, return it in unused condition within the first month you own it. I'll refund your purchase price, plus shipping (domestic) back home to me when I receive the knife in unused condition. I guarantee my work to be free from mechanical defects under normal usage, and will repair or replace such a knife/problem as necessary as long as I remain able to make knives. Natural handle materials such as stag, bone, wood, pearl and ivory may shrink, crack, and/or discolor with change in temperature, or humidity or age. As this is normal, expected, and can normally be avoided with maintenance these issues would not be covered under this warranty.
Machete Warranty - Machete's are guaranteed for satisfaction on arrival same as my knives. I also guarantee that the blade won't break, and the handle won't pop off. Either of those two happen, and you get a new machete. However, edge damage is common to machete's, and to be expected from machetes, and is therefore not covered under my warranty. File it out like any other machete and go on having fun cutting.
Stupidity - I don't cover stupidity. Ask yourself why your knife failed. If you're batonning a skinner, then you have fallen into the stupidity catagory. They're designed to cut flesh. I can likely fix your knife, and will do it as cost effective as possible, but you are not getting a free knife. Skinners, kitchen knives, Nessmuks etc are designed, and intended to be used for their specific intended function. Get an outdoor knife with a thicker edge if you are going to be batonning it through knotty wood. I believe this is common sense, but it had to be said.
So far as a knifemaker with 3000+ knives under my belt and turning out 1500 knives a year at this point, I've had 3 edges 'fail' under normal use. I say 'fail' because they were all Scandi's. I had one come back twice, so I sent it out to a lab, and had the RC and grain and composition tested. Came back as 01, 59-60, nice small grain. The issue was the grind IMO. Scandi's. I don't think it had anything to do with this particular user, a valued friend, and so, I replaced the knife and never heard another complaint from him.
I did have one edge on a convex knife get destroyed by an ignorant user. It was a very thin skinner (KPH) and he had batonned the knife into pin knotty Ash. He was very distrought, and wrote me and my business off before I ever got a chance to service the knife. This knife was abused, I don't consider it a failure. I re-ground it, and it has been in service for years without issue. After this incident, I added the stupidity clause.
I have had two knives break during use. No idea really what the cause of this was, but the grain looked good and the knives Rc'd correctly. One of the folks did admit to using a bit of lateral pressure on the handle with the knife embedded in a split. He felt like the pressure it took to snap the blade (a Woodsman) was within reason. He is a special customer with a LOT of my knives, and I believed him. I replaced both knives without question.
By far the most used aspect of my warranty is the satisfaction guarantee. This is to be expected and means the guarantee is working correctly. If the handle is too thin or too thick, or there is too much ricasso or not enough, or the knife makes a big ugly shadow that scares squirrels and you don't like that, send it back in unused condition. I will either replace or refund at your choice. Since I refund the shipping, this means that buying a Fiddleback is a no-risk situation.
Please feel free to post warranty issues, knife failures, gripes and complaints about the knives here, so we can all discuss them. My warranty is the backbone of my marketing strategies. So don't bother holding back. I'm not embarassed if occasionally a knife fails. I expect this and usually can learn a lot from the wreckage.
Thank you very much for supporting Fiddleback Forge! My goal is to provide warranty service to you in a way that makes you proud to own our knives!
First, my warranty:
Warranty- I back my knives with a satisfaction guarantee. When you get the knife it should make you happy. If it doesn't, return it in unused condition within the first month you own it. I'll refund your purchase price, plus shipping (domestic) back home to me when I receive the knife in unused condition. I guarantee my work to be free from mechanical defects under normal usage, and will repair or replace such a knife/problem as necessary as long as I remain able to make knives. Natural handle materials such as stag, bone, wood, pearl and ivory may shrink, crack, and/or discolor with change in temperature, or humidity or age. As this is normal, expected, and can normally be avoided with maintenance these issues would not be covered under this warranty.
Machete Warranty - Machete's are guaranteed for satisfaction on arrival same as my knives. I also guarantee that the blade won't break, and the handle won't pop off. Either of those two happen, and you get a new machete. However, edge damage is common to machete's, and to be expected from machetes, and is therefore not covered under my warranty. File it out like any other machete and go on having fun cutting.
Stupidity - I don't cover stupidity. Ask yourself why your knife failed. If you're batonning a skinner, then you have fallen into the stupidity catagory. They're designed to cut flesh. I can likely fix your knife, and will do it as cost effective as possible, but you are not getting a free knife. Skinners, kitchen knives, Nessmuks etc are designed, and intended to be used for their specific intended function. Get an outdoor knife with a thicker edge if you are going to be batonning it through knotty wood. I believe this is common sense, but it had to be said.
So far as a knifemaker with 3000+ knives under my belt and turning out 1500 knives a year at this point, I've had 3 edges 'fail' under normal use. I say 'fail' because they were all Scandi's. I had one come back twice, so I sent it out to a lab, and had the RC and grain and composition tested. Came back as 01, 59-60, nice small grain. The issue was the grind IMO. Scandi's. I don't think it had anything to do with this particular user, a valued friend, and so, I replaced the knife and never heard another complaint from him.
I did have one edge on a convex knife get destroyed by an ignorant user. It was a very thin skinner (KPH) and he had batonned the knife into pin knotty Ash. He was very distrought, and wrote me and my business off before I ever got a chance to service the knife. This knife was abused, I don't consider it a failure. I re-ground it, and it has been in service for years without issue. After this incident, I added the stupidity clause.
I have had two knives break during use. No idea really what the cause of this was, but the grain looked good and the knives Rc'd correctly. One of the folks did admit to using a bit of lateral pressure on the handle with the knife embedded in a split. He felt like the pressure it took to snap the blade (a Woodsman) was within reason. He is a special customer with a LOT of my knives, and I believed him. I replaced both knives without question.
By far the most used aspect of my warranty is the satisfaction guarantee. This is to be expected and means the guarantee is working correctly. If the handle is too thin or too thick, or there is too much ricasso or not enough, or the knife makes a big ugly shadow that scares squirrels and you don't like that, send it back in unused condition. I will either replace or refund at your choice. Since I refund the shipping, this means that buying a Fiddleback is a no-risk situation.
Please feel free to post warranty issues, knife failures, gripes and complaints about the knives here, so we can all discuss them. My warranty is the backbone of my marketing strategies. So don't bother holding back. I'm not embarassed if occasionally a knife fails. I expect this and usually can learn a lot from the wreckage.
Thank you very much for supporting Fiddleback Forge! My goal is to provide warranty service to you in a way that makes you proud to own our knives!
