Warranty question

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bladeboss

Joined
Mar 6, 2012
Messages
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I just traded my buddy a Leatherman and a Zippo for a decent-shape Kershaw Storm 2.
Its been used for a few months, so its a user instead of a safe-queen.
If something happens to it while I'm using it, will the warranty still cover a discontinued knife?
I checked the warranty myself but I didn't see anything on it.
Thanks guys
Bladeboss
 
It will, but if you mess it up and it needs repair they might not have parts to fix it. I believe in those cases, Kershaw will send back a new knife of equal or greater value or if you'd like to keep your old one for sentimental value, you can tell them that on the warranty form.

Again, I'm not positive, but I'm sure someone will come in and confirm or deny this.
 
I believe Heiheit is correct. Check the warranty sticky at the top of the forum for warranty info and contact them. They would be happy to answer any questions you may have and can give you a definitive answer.
 
Warranty covers defects in materials and workmanship, both are usually apparent upon the first use. After 2 months of being a user, you're pretty much past the point of it mattering.
 
After time they will run out of spare blades and clips etc. The screws are pretty generic, they will have those for some time, and if they dont you should be able to find them somewhere for cheap. If you notice lose screws put some loctite on them. By then you'll probably have a new Kershaw anyways
 
You'll find that Kershaw warrants their knives for the lifetime of the knife, and that carries with it a bit more than what's really let on. They still repair discontinued knives, I can attest to that myself. They also go above and beyond any other company when it comes to fixing a piece, old or new.

It seems to me that their policy is closer to "We just want you to be happy with your knife." If anything ever happens to your Storm, just call them and ask what they can do. Usually, you'll like the answer.
 
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sticktodrum said:
You'll find that Kershaw warrants their knives for the lifetime of the knife, and that carries with it a bit more than what's really let on. They still repair discontinued knives, I can attest to that myself. They also go above and beyond any other company when it comes to fixing a piece, old or new.

It seems to me that their policy is closer to "We just want you to be happy with your knife." If anything ever happens to your Storm, just them and ask what they can do. Usually, you'll like the answer.
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Absolutely. Kershaw has in my experience the best customer service / warranty of any knife company I've ever dealt with, bar none. They really do strive to make the customer happy and that's why I keep buying Kershaws.

Though I'd encourage everyone not to abuse Kershaw's generosity as that would spoil it for everyone.
 
I had my first dealing with ZT warranty this morning. I had purchased a 0560 that when arrived had some marks on the blade. After contacting them about them they required proof of purchase. I asked why since there warranty does not stated it is only for the original buyer or at least I couldn't see it o there site that it did. Needless to say i was told any warranty work required proof of purchase which was not a big deal to me since I.just purchased it.on the 10th of this month but.still little dissapointed
 
its only fair for them to ask for proof of purchase if you say that the blade came scratched when you received it.
 
gooeytek said:
its only fair for them to ask for proof of purchase if you say that the blade came scratched when you received it.
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Oh I do agree don't get me wrong my issue was reading there warranty page and warranty form it request no info other then purchase date and no where does it state it only covers the original buyer only which is how she made it sound on the phone. Then on the phone they tell me no matter how long it has been you are required to provide proof of purchase and she said that they prefer an actual copy of the invoice not an e-mail confirmation. I dunno, she was very nice and polite though I wish they did some form of an RMA number but people talk about how great the warranty is we will see shortly. Just hated to send it back to BladeHQ they are great to deal with hate for them to take the lose when it came messed up.
 
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Well, in that instance, they'd likely replace the knife with a new one, which is why they'd want proof of purchase to confirm that it was a new knife that came defective. I had a similar situation with one of the fixed blade Skylines. I got it new, and out of the box it was sharpened passed the ricasso, and the blade was noticeably smaller than the other one I had right next to it. I sent an email to Steve (the gentleman I usually contact) and he said something to that effect. He recommended I try the dealer first, and find out their return/exchange policy. If not, then he said they could replace the knife if I sent it in with proof of purchase.

Most other warranty work wouldn't normally require it, but the situation you described would likely have them just send you a new knife, hence the need for proof of purchase.

That's all, however, my presumption.
 
Figured I would ask this here also since this does go along with warranty issues. Will ZT/Kershaw contact you at all during the warranty process? They have had my knife almost 2 weeks and have not heard from them at all not sure if I am suppose to or not. Thanks
 
Fate0n3 said:
Figured I would ask this here also since this does go along with warranty issues. Will ZT/Kershaw contact you at all during the warranty process? They have had my knife almost 2 weeks and have not heard from them at all not sure if I am suppose to or not. Thanks
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I've had them contact me before (for my tilt), but other than that, they usually don't contact you. It will probably take another 2-4 weeks to get it back to your door.
 
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