Warranty question

[BP_]

If you send a knife in for repair, do they usually notify you that the knife is not able to be repaired if they can't fix it? Or, do they ship you a new one and you just get what you get?

I recently sent a knife in for repair, and got a same model (different knife) back today with no correspondence or notification that I would be getting a new knife instead of the one I sent in. I'm not mad at Buck about it, but I do feel as if I should have received a call, or at least an email to ask/let me know the issue (hence my inquiry). That knife meant something special to me because it came from my better half. She even sent it in for me, and the color on the wood was one I have not seen before on this model in my area (it was very light colored, as opposed to the usual darker colors, I really liked it). I'm always incredibly satisfied with the warranty shop and all of the many Bucks I own, and I am not upset , just a little disappointed that I was not allowed the opportunity to make that choice. If that is how Buck does things, that's fine. The new knife also has one of the several issues the last one had, so I just wanted some insight as to how they do things, before I send this one back in and have to wait another month and a half. Thanks in advance guys

 

[bertl]

If you want a knife returned when it can't be repaired, call ahead or enclose a note.

Bert

 

[David Martin]

I know we have had this recently and said, that if the knife had sentimental value it should be stated in a letter. Also, the what to do if it could not be fixed. DM

 

[Badhammer]

As noted above if you don't want the knife replaced note it on the return form or otherwise let them know. The warranty sections says up front they will repair or replace, "at their option". I sent in one that had sentimental value and made it quite clear that if us repairable I wanted it returned. They fixed and sent it back, no problem.

 

[BP_]

Understandable. I didn't think it was anything that couldn't be repaired. A few small cosmetic issues like the pins not being anywhere near flush, and the lock being difficult to disengage. I didn't even think to say not to replace it, that is on me. Thanks for the responses! Lesson learned